internal communication crisis



Andreas Schwarz The Handbook of International Crisis Communication Research Andreas Schwarz The Handbook of International Crisis Communication Research Новинка

Andreas Schwarz The Handbook of International Crisis Communication Research

14981.46 руб.
The Handbook of International Crisis Communication Research articulates a broader understanding of crisis communication, discussing the theoretical, methodological, and practical implications of domestic and transnational crises, featuring the work of global scholars from a range of sub-disciplines and related fields. Provides the first integrative international perspective on crisis communication Articulates a broader understanding of crisis communication, which includes work from scholars in journalism, public relations, audience research, psychology, political science, sociology, economics, anthropology, and international communication Explores the topic from cross-national and cross-cultural crisis communication approaches Includes research and scholars from countries around the world and representing all regions Discusses a broad range of crisis types, such as war, terrorism, natural disasters, pandemia, and organizational crises
Media, Crisis and Democracy. Mass Communication and the Disruption of Social Order Media, Crisis and Democracy. Mass Communication and the Disruption of Social Order Новинка

Media, Crisis and Democracy. Mass Communication and the Disruption of Social Order

7314 руб.
Книга "Media, Crisis and Democracy. Mass Communication and the Disruption of Social Order".
Communication Crisis in America, and How to Fix It (2016) Communication Crisis in America, and How to Fix It (2016) Новинка

Communication Crisis in America, and How to Fix It (2016)

3539 руб.
Книга "Communication Crisis in America, and How to Fix It (2016)".
Robert Ed. Coombs, Robert Ed Coombs The Handbook of Crisis Communication Robert Ed. Coombs, Robert Ed Coombs The Handbook of Crisis Communication Новинка

Robert Ed. Coombs, Robert Ed Coombs The Handbook of Crisis Communication

7364 руб.
Книга "The Handbook of Crisis Communication".
E. W. Brody Managing Communication Processes. From Planning to Crisis Response E. W. Brody Managing Communication Processes. From Planning to Crisis Response Новинка

E. W. Brody Managing Communication Processes. From Planning to Crisis Response

4227 руб.
Книга "Managing Communication Processes. From Planning to Crisis Response".
Kwamena Kwansah-Aidoo Culture and Crisis Communication. Transboundary Cases from Nonwestern Perspectives Kwamena Kwansah-Aidoo Culture and Crisis Communication. Transboundary Cases from Nonwestern Perspectives Новинка

Kwamena Kwansah-Aidoo Culture and Crisis Communication. Transboundary Cases from Nonwestern Perspectives

3836.84 руб.
A collection of case studies from nonwestern countries that offers an analysis of the significant role culture plays in crisis communication Culture and Crisis Communication presents an examination of how politics, culture, religion, and other social issues affect crisis communication and management in nonwestern countries. From intense human tragedy to the follies of the rich, the chapters examine how companies, organizations, news outlets, health organizations, technical experts, politicians, and local communities communicate in crisis situations. Taking a wider view than a single country’s perspective, the text contains a cross-cultural and cross-country approach. In addition, the case studies offer valuable lessons that organizations that wish to operate or are operating in those cultures can adopt in preparing and managing crises. The book highlights recent crisis events such as Syria’s civil war, missing Malaysia Flight MH370, andJapan’s Fukushima Daiichi nuclear power plant disaster. Each of the case studies examines how culture impacts communication and responses to crises. Authoritative, insightful, and instructive, this important resource: Analyzes how nonwestern cultures respond to crises Covers the role of culture in crisis communication in recent news events Includes contributions from 18 international authors who provide insight on nonwestern culture and crisis communication Written for communication professionals, academics, and students, Culture and Crisis Communication presents an insightful introduction to the topic of culture and crisis communication and then delves into illustrative case studies that explore intra-cultural and trans-boundary crisis communication.
Christian Fronz Strategic Management in Crisis Communication - A Multinational Approach Christian Fronz Strategic Management in Crisis Communication - A Multinational Approach Новинка

Christian Fronz Strategic Management in Crisis Communication - A Multinational Approach

9002 руб.
A corporate crisis situation is an integral part of a company's life cycle. On average, the probability that corporate manager will experience a corporate crisis situation within five years is almost as high as 82%. Multinational companies in particular face a higher potential because of their various external environments, extended media and respectively public interest in their actions, and consequently their dependence on different public opinions as well as the much wider impacts because of their publics' spread. Well planned and organisationally integrated multinational crisis communication is a key success factor in a crisis situation. Yet existing models and frameworks in crisis communication are rather tactically than strategically oriented, lack in of the depth of the guidance they provide, and present limitations in their scope of application. In addition, publications on crisis communication provided by experts with practical experience mainly deal with a wide field of case studies and neglect scientific applications; a holistic view on strategic multinational crisis communication is weak.The dissertation examines the nature of strategic multinational crisis communication and identifies their general organisational integration and coherences with corporate functions within a multinational environment. By following a theoretical analysis approach, deficiencies and weaknesses of existing crisis communication theories and the underlying literature will be iden...
Seeger Matthew W. Theorizing Crisis Communication Seeger Matthew W. Theorizing Crisis Communication Новинка

Seeger Matthew W. Theorizing Crisis Communication

8786.99 руб.
Theorizing Crisis Communication presents a comprehensive review and critique of the broad range of theoretical frameworks designed to explain the role of communication in the development, management, and consequences of natural and man-made crises. Brings together the variety of theoretical approaches emerging in the study of crisis communication into one volume for the first time. Summarizes theories from such diverse perspectives as rhetoric, risk management, ethics, mass communication, social media, emergency response, crisis outcomes, and warning systems, while presenting clear examples of how the theory is applied in crisis communication research Presents theoretical frameworks generated by research from many disciplines including sociology, psychology, applied anthropology, public health, public relations, political science, organizational studies, and criminal justice An essential tool for a comprehensive understanding of the onset, management, response, resolution, and ultimate meaning of these devastating world events
Rita Linjuan Men, Shannon A. Bowen Excellence in Internal Communication Management Rita Linjuan Men, Shannon A. Bowen Excellence in Internal Communication Management Новинка

Rita Linjuan Men, Shannon A. Bowen Excellence in Internal Communication Management

4414 руб.
This book integrates theories, research insights, practices, as well as current issues and cases into a comprehensive guide for internal communication managers and organizational leaders on how to communicate effectively with internal stakeholders. Important topics such as engagement, trust, change communication, new technologies, leadership communication, ethical decision making, transparency and authenticity, and measurement are discussed. The book concludes with predictions of the future of internal communications research, theory development, and practices.
Ronald C. Arnett, Sarah M. DeIuliis, Matthew Corr Corporate Communication Crisis Leadership. Advocacy and Ethics Ronald C. Arnett, Sarah M. DeIuliis, Matthew Corr Corporate Communication Crisis Leadership. Advocacy and Ethics Новинка

Ronald C. Arnett, Sarah M. DeIuliis, Matthew Corr Corporate Communication Crisis Leadership. Advocacy and Ethics

4452 руб.
Corporate Communication Crisis Leadership: Advocacy and Ethics addresses strategic moments of leadership during corporate communication crises. This work examines the interplay of issue, argument, conflict, and crisis in eventual organizational success or failure. This book explicates the performative consequences of inadequacy in crisis leadership. With investigation of the 2010 British Petroleum oil spill off the southern coast of the United States.
David Miller, Jenny Kitzinger, Kevin Williams The Circuit of Mass Communication. Media Strategies, Representation and Audience Reception in the AIDS Crisis David Miller, Jenny Kitzinger, Kevin Williams The Circuit of Mass Communication. Media Strategies, Representation and Audience Reception in the AIDS Crisis Новинка

David Miller, Jenny Kitzinger, Kevin Williams The Circuit of Mass Communication. Media Strategies, Representation and Audience Reception in the AIDS Crisis

7352 руб.
Книга "The Circuit of Mass Communication. Media Strategies, Representation and Audience Reception in the AIDS Crisis".
Simon Steers A Practical Guide for Internal Communicators Simon Steers A Practical Guide for Internal Communicators Новинка

Simon Steers A Practical Guide for Internal Communicators

1202 руб.
A Practical Guide for Internal Communicators is the best of the Progressive IC blog. It offers real life hints, tips and ideas about a wide range of topics, with a focus on the Digital Workplace and the role of Enterprise Social in business.The book is about modern day workplace communication and the changing role of Internal Communication in the digital age.It is packed full of content on a range of topics including culture, engagement, leadership communication and channels.
Marco Hölzel Crisis Management, CSR, and Crisis Communication in the Volkswagen Emissions Scandal Marco Hölzel Crisis Management, CSR, and Crisis Communication in the Volkswagen Emissions Scandal Новинка

Marco Hölzel Crisis Management, CSR, and Crisis Communication in the Volkswagen Emissions Scandal

3327 руб.
Bachelor Thesis from the year 2017 in the subject Business economics - Business Management, Corporate Governance, grade: 1,3, University of Cumbria, language: English, abstract: The purpose of this research is to examine the crisis management and crisis communication of the German car company Volkswagen (VW) in its recent emissions scandal. This study aims to analyse the applied crisis management and communication strategies of Volkswagen by evaluating the crisis´ impact on each stakeholder group. To accomplish this, the research adopts a single case study design, and it considers a significant amount of qualitative, secondary data.The research first notes that Volkswagen failed in its crisis management prevention tactics, as it was unable to detect the crisis at an early stage. Moreover, the study reveals that VW implemented several immediate crisis management measures for a quick turnaround management. Instead of concentrating on a specific crisis response theory, it is evident that VW made use of different crisis response strategies. VW took full responsibility for the crisis, promising transparency, but it also shifted the blame onto a small group of employees, suggesting that the company was also the victim of human error. Finally, the study reveals the significant impact of the crisis on each stakeholder group, which reveals that VW struggled to regain stakeholder trust and did not keep its promise of transparency. Thus, the study concludes by presenting future recommen...
Lisa Sparks Health Communication in the 21st Century Lisa Sparks Health Communication in the 21st Century Новинка

Lisa Sparks Health Communication in the 21st Century

5067.19 руб.
This popular and engaging text on health communication is now revised and updated in a second edition that incorporates recent research and boasts new material on topics such as crisis communication, social disparities in health, and systemic reform. Fully revised second edition of this popular and authoritative text Includes fresh material on topics such as crisis communication, health care reform, global health issues, and political issues in health communication New case studies, examples, and updated glossary keep the work relevant and student-friendly Provides effective strategies for healthcare organizations and individuals in communicating with patients Updated and enhanced online resources, including PowerPoint slides, test bank, and instructors manual, available upon publication at www.wiley.com/go/wright
Elie Marvin Mbassana Assessment of Internal Control Systems of SDA Institutions in Kenya Elie Marvin Mbassana Assessment of Internal Control Systems of SDA Institutions in Kenya Новинка

Elie Marvin Mbassana Assessment of Internal Control Systems of SDA Institutions in Kenya

5224 руб.
Ethical issues around the world have generated a lovely debate about the credibility of institutions. Beside that, financial crisis that characterise the world today force organisations to implement stricter policies, regulations to make sure that they present themselves correctly. For small organisations as well as big ones, internal controls have taken a significant level of importance. Traditionally, internal control were targeting financial controls leaving all the other areas of a business unaddressed. Modern internal control frameworks take into consideration all aspects of a business from financial controls, to communication, ethical considerations etc. This book provides a useful tool to evaluate internal controls in organisations based on COSO framework. It also assessed internal controls systems of SDA educational institutions and should help shed some light on internal control systems in educational institutions as well as any other organisation that might be interested in strengthening its internal controls.
Tamara Gillis The IABC Handbook of Organizational Communication. A Guide to Internal Communication, Public Relations, Marketing and Leadership Tamara Gillis The IABC Handbook of Organizational Communication. A Guide to Internal Communication, Public Relations, Marketing and Leadership Новинка

Tamara Gillis The IABC Handbook of Organizational Communication. A Guide to Internal Communication, Public Relations, Marketing and Leadership

7523.78 руб.
The IABC Handbook of Organizational Communication is the fourth edition of the best-selling resource that offers a comprehensive collection of practical knowledge and insights about effective corporate communication and its effect on organizational success. With contributions from the leading experts in organizational, business, and corporate communications, this invaluable resource examines each of the functional areas of organizational communication including internal communication, public relations, marketing, and communication strategy. This important book is written for communicators in organizations of all types—large and small, public and private, for profit and not for profit. The contributors demonstrate how these fields are changing and what the future holds. This edition includes illustrative case studies and information on new topics such as globalization and crosscultural communication, new technologies and employment patterns, corporate responsibility, research measurement and ROI, and the virtual corporation.
Reginald L. Bell, Jeanette S. Martin Managerial Communication Reginald L. Bell, Jeanette S. Martin Managerial Communication Новинка

Reginald L. Bell, Jeanette S. Martin Managerial Communication

4389 руб.
The first book of its kind to offer a unique functionsapproach to managerial communication, Managerial Communicationexplores what the communication managersactually do in business across the planning, organizing,leading, and controlling functions. Focusing on theory andapplication that will help managers and future managersunderstand the practices of management communication,this book combines ideas from industry experts, popularculture, news events, and academic articles and bookswritten by leading scholars.All of the levels of communication (intrapersonal, interpersonal,group, organizational, and intercultural) play arole in managerial communication and are discussed thoroughly.The top, middle, and frontline communications inwhich managers engage are also addressed. Expoundingon theories of communication, the authors relate them tothe theories of management-such as crisis management,impression management, equity theory, and effective presentationskills. These are the skills that are invaluable tomanagement.
Gene Klann Crisis Leadership Gene Klann Crisis Leadership Новинка

Gene Klann Crisis Leadership

2289 руб.
Nothing tests a leader like a crisis. The highly charged, dramatic events surrounding a crisis profoundly affect the people in an organization and can even threaten the organization's survival. But there are actions a leader can take before, during, and after a crisis to effectively reduce the duration and impact of these extremely difficult situations. At its center, effective crisis leadership is comprised of three things--communication, clarity of vision and values, and caring relationships. Leaders who develop, pay attention to, and practice these qualities go a long way toward handling the human dimension of a crisis. In the end, it's all about the people.
Sedat Aslantuerk Wie Medientypen unsere Wahrnehmung beeinflussen Sedat Aslantuerk Wie Medientypen unsere Wahrnehmung beeinflussen Новинка

Sedat Aslantuerk Wie Medientypen unsere Wahrnehmung beeinflussen

3502 руб.
Diplomarbeit aus dem Jahr 2008 im Fachbereich BWL - Unternehmensführung, Management, Organisation, Note: gut, Fachhochschule Technikum Wien (Wissensmanagement), Veranstaltung: Wissensmanagement, 50 Quellen im Literaturverzeichnis, Sprache: Deutsch, Abstract: The thesis is concerned with the question, how medium types such as audio, video and written text in the communication context affects humans perception and which conclusions for internal enterprise communication can be done. From it the following research question results:„Wherein are the differences of reception of information as text, audio and video, if these are used as communication forms in net-based enterprise platforms such as Intranets? "In the first part of the work a stocktaking of the current literature is made about communication and perception of information. As is it shown, the different medium types play an essential role in the context of emotions and memory of information.On the basis of an experiment the behaviour of the tested persons where observed and the memory and the emotions of the test persons where measured to make a conclusion for new media in internal enterprise communication.In the last part of the work the realizations are summarized and a summary is written, in order to create a guideline assistance for resuming work to this hardly investigated area of internal enterprise communication with new media.As result it can be held that different medium types have unequal effects on emotion ...
Carl Botan H. Strategic Communication Theory and Practice. The Cocreational Model Carl Botan H. Strategic Communication Theory and Practice. The Cocreational Model Новинка

Carl Botan H. Strategic Communication Theory and Practice. The Cocreational Model

3453.45 руб.
A guide to strategic communication that can be applied across a range of subfields at all three levels—grand strategic, strategic, and tactical communication Communication is a core function of every human organization so when you work with communication you are working with the very core of the organization. Written for students, academics, and professionals, Strategic Communication Theory and Practice: The Cocreational Model argues for a single unified field of strategic communication based in the three large core subfields of public relations, marketing communication, and health communication, as well as strategic communicators working in many other subfields such as political communication, issues management, crisis communication, risk communication, environmental and science communication, social movements, counter terrorism communication, public diplomacy, public safety and disaster management, and others. Strategic Communication Theory and Practice is built around a cocreational model that shifts the focus from organizational needs and the messages crafted to achieve them, to a publics-centered view placing publics and their ability to cocreate new meanings squarely in the center of strategic communication theory and practice. The author—a noted expert in the field—outlines the theories, campaign strategies, common issues, and cutting edge challenges facing strategic communication, including the role of social media, ethics, and intercultural strategic communication. As the author explains, the term «strategic communication» properly refers only to the planned campaigns that grow out of research and understanding what publics think and want. This vital resource answers the questions of whether, and how, strategic-level skills can be used across fields, as it: Explores the role of theory and the cocreational meta-theory in strategic communication Outlines ethical practices and problems in the field Includes information on basic campaign strategies Offers the most recent information on risk communication, preparedness and terrorism communication, and employment in strategic communication Redefines major concepts, such as publics, from a cocreational perspective
Reginald L. Bell, Jeanette S. Martin Managerial Communication for Professional Development Reginald L. Bell, Jeanette S. Martin Managerial Communication for Professional Development Новинка

Reginald L. Bell, Jeanette S. Martin Managerial Communication for Professional Development

4852 руб.
Managerial Communication for Professional Development offers a unique functions approach to managerial skills. It explores what the communication managers actually do in business across the planning, organizing, leading, and controlling functions when professional skills are needed the most. The windows into practical reality adds contemporary information pertinent to key concepts in the chapters. Focusing on topics such as public image, impression management, reprimanding employees' unproductive behaviors at work, effective presentations skills, employment communication best practices, and claims and argument missteps managers make during crisis. The contents of this book will help managers and future managers understand the professional development skills essential to management communication functions.
The New Era of the CCO. The Essential Role of Communication in a Volatile World The New Era of the CCO. The Essential Role of Communication in a Volatile World Новинка

The New Era of the CCO. The Essential Role of Communication in a Volatile World

4789 руб.
The role of the chief communication officer (CCO) in today's enterprise has dramatically changed over the past 30 years. Once focused on getting news out to media outlets, today's CCO has become an integral part of any enterprise-company, corporation, governmental, and nongovernmental entity. Today's CCO is responsible for internal and external communication, with creating and implementing communication strategies that help mold enterprise mission, vision, value, and character, and with building enterprise reputation through stakeholder engagement. As a part of the "C-Suite," the CCO must understand not only the psychology and sociology of the business, but also the role that she has in informing the C-Suite and the chief executive officer what internal and external stakeholders are thinking and how this may affect corporate image in terms of credibility, confidence, trust, relationship, and reputation. In short, the new CCO must understand both the science and the art of communication and apply that knowledge to advancing her enterprise's goals and objectives through a faster and ever-larger-reaching set of media.
Kenneth D. Plowman, Beki Winchel The Social Media Communication Matrix. A New Direction in Public Relations Kenneth D. Plowman, Beki Winchel The Social Media Communication Matrix. A New Direction in Public Relations Новинка

Kenneth D. Plowman, Beki Winchel The Social Media Communication Matrix. A New Direction in Public Relations

4464 руб.
Sophisticated problem solving in strategic communication or public relations (PR) is done through planning, strategic communication planning. The focus of this book is to meld current trends in social media to strategic communications planning in the field of PR. The definition of social media used here is channels delivering web-based information created by people to improve communication. This work used the strategic communication plan based on Wilson and Ogden's (2014) work for basic structure and an operational definition of strategic communication developed by one of the authors. The steps in a typical strategic communication campaign that will be affected include goals, measurable objectives, the big idea, key publics, message design, strategies and tactics and evaluation or return on investment. This book covers the major social media platforms and addresses branding, crisis communications, entertainment and sports, citizen journalism, and analytics. The contribution to the body of knowledge should be highly significant, affecting the way PR professionals go about devising and conducting strategic communication campaigns in light of the effect of social media as well as how academics teach the process in their classrooms.
Bruce T. Blythe Blindsided. A Manager.s Guide to Crisis Leadership, 2nd Edition Bruce T. Blythe Blindsided. A Manager.s Guide to Crisis Leadership, 2nd Edition Новинка

Bruce T. Blythe Blindsided. A Manager.s Guide to Crisis Leadership, 2nd Edition

3477 руб.
A crisis strikes out of the blue, at the time and place least expected. In a word, you're blindsided. According to Bruce Blythe, managing a crisis is an ultimate test of leadership, requiring leaders who inspire loyalty and trust as they rise to the occasion to meet the needs of people. In his new expanded edition of Blindsided, Blythe shows you what it takes to be an effective and humane strategic crisis leader, a "crisis whisperer."Blythe has divided Blindsided into two operational sections - giving you two books in one. Much of his emphasis is on the often-neglected human side of crisis management. He goes beyond protecting tangible assets to instilling principled concern for human well-being into every decision.Part 1. Crisis Response:- Using the technique of focused imagery, Blythe places you in a dramatic and realistic scenario. You're now an unprepared manager blindsided by the reality of an active shooter loose in your building. Some workers may already be injured or dead.- What's your next move? How do you make sure everybody is safe? How do you set up teams, command centers, crisis containment, and effective communication? How do you protect your corporate reputation throughout this life-changing event? Can you rebuild the spirit, cohesion, and productivity of employees in the post-crisis "new normal"?- At the start of the book - before you lived the sudden crisis in this simulation, a crisis response plan may have been "someday" ...
Theatre in Crisis.. Performance Manifestoes for a New Century Theatre in Crisis.. Performance Manifestoes for a New Century Новинка

Theatre in Crisis.. Performance Manifestoes for a New Century

3477 руб.
This is a wide-ranging look at the state of contemporary theatre practice, economics, and issues related to identity, politics, and technology. The volume offers a snapshot dissection of where theatre is, where it has been and where it might be going through the voices of established and emerging theatre artists and scholars from the UK, US and elsewhere. An examination of how to make theatre in a time of crisis and why it is a vital form of communication are at the heart of the book's mission.
Björn Möller Internal control systems within the framework of the 8th EU directive Björn Möller Internal control systems within the framework of the 8th EU directive Новинка

Björn Möller Internal control systems within the framework of the 8th EU directive

5227 руб.
Master's Thesis from the year 2010 in the subject Business economics - Business Management, Corporate Governance, grade: 1,0, Anglia Ruskin University, language: English, abstract: This dissertation evaluates the significance of Internal Control Systems (ICS) within the framework of the 8th EU Directive. The author analyses the advantages, disadvantages, as well as impending conflicts and limits regarding the implementation process of an ICS in the regulatory environment of the EU. Possible theoretical implementation guidelines are elaborated on the basis oftwo commonly known frameworks for internal control, namely 1) the COSO Framework, which considers the general design of an ICS, except for detailed results of IT-based internal controls, and 2) the COBIT Framework, which provides details for the IT processes and their proposed controls.In addition, the author analyses the findings of a survey in which 27 internal control specialists, auditors, and internal control consultants participated. The results of the survey reveal that companies face a number of problems and challenges when aiming to implement and maintain an effective ICS. Similar to the findings in literature, the survey sample name the effort, resources, costs, and maintenance, as well as the acceptance, awareness, communication, design and complexity as the main challenges and problems an Internal Control System is confronted with. On the basis of the survey results,the author provides insights into determi...
Hank Hanegraaff Cristianismo en Crisis. Siglo 21 . Christianity in Crisis Hank Hanegraaff Cristianismo en Crisis. Siglo 21 . Christianity in Crisis Новинка

Hank Hanegraaff Cristianismo en Crisis. Siglo 21 . Christianity in Crisis

2002 руб.
Книга "Cristianismo en Crisis. Siglo 21 = Christianity in Crisis".
Gillis Tamara The IABC Handbook of Organizational Communication. A Guide to Internal Communication, Public Relations, Marketing, and Leadership Gillis Tamara The IABC Handbook of Organizational Communication. A Guide to Internal Communication, Public Relations, Marketing, and Leadership Новинка

Gillis Tamara The IABC Handbook of Organizational Communication. A Guide to Internal Communication, Public Relations, Marketing, and Leadership

9107.74 руб.
Praise for The IABC Handbook of Organizational Communication «Looking to expand your professional abilities? Learn new skills? Or hone your area of expertise? This book delivers an amazing and practical study of our profession—and a guidebook for strategic communication best practices. The Handbook explores the many aspects of our profession with expert insights of the best of the best in communication.»—John Deveney, ABC, APR, president, Deveney Communication «Chalk up a win for Team IABC. Editor Tamara Gillis has assembled a winning lineup of the best communicators to compile this useful, readable Handbook. Not another how-to-do-it tactical manual, this volume draws from theory and global best practices to explain the strategic reasons behind modern communication. A must-read for anyone interested in understanding the communication profession and a useful desktop companion to the professional communicator's dictionary and style guide.»—William Briggs, IABC Fellow and director, School of Journalism and Mass Communications, San Jose State University «It is a real pleasure to read this latest version. It presents a sound, research-based foundation on communication—its importance to organizations, why the function must be strategic, and what it takes to get it right.»—John G. Clemons, ABC, APR, corporate director of community relations, Raytheon «All myths about organizational communicators being brainwashed, biased corporate journalists are out the window. This stellar compendium from dozens of authors, researchers, and editors of high professional stature is timely and forward-thinking. Communication students particularly will benefit from understanding the complex disciplines that intertwine and drive effective organizational communication.»—Barbara W. Puffer, ABC, president, Puffer Public Relations Strategies, and associate professor and course chair, Communications Studies and Professional Writing, University of Maryland University College
Jeffrey Gill From Crisis to Stability: Leadership at a Christian College Jeffrey Gill From Crisis to Stability: Leadership at a Christian College Новинка

Jeffrey Gill From Crisis to Stability: Leadership at a Christian College

4120 руб.
Few would argue with the assertion that leadership makes a difference. Yet definitions of leadership are as varied as an artist's palette of colors. Many who study leadership have included influence and progress toward a common goal as key ingredients. The challenges of leading in institutions of higher education are complex and unrelenting, which can result in times of crisis. Knowing how to navigate these dangerous waters, whether the crises originate from internal or external factors, and steering an institution to stability is not for the faint of heart. This work documents a leader at a small, Christian college who through his adaptive leadership style, ability to build trust through his integrity and relationships, and effectiveness in using times of crisis instituted positive change and innovation, led the college to a state of institutional stability.
Gabriel José Angulo Linero The Effects of Armed Conflict on the Right to Education Gabriel José Angulo Linero The Effects of Armed Conflict on the Right to Education Новинка

Gabriel José Angulo Linero The Effects of Armed Conflict on the Right to Education

9327 руб.
Colombia's internal armed conflict has had a negative impact on the right to education. Displaced children have lower access to education than non-displaced Colombian children. The Colombian government has failed to respect, protect and fulfill the availability, accessibility, acceptability, and adaptability of the right to education. The present book is divided into three different chapters. The first chapter aims to study the legal mechanisms that recognize the right to education at the international, regional and national levels in Colombia. The second chapter approaches the Colombian internal armed conflict and the internal displacement crisis that is currently taking place in the country. Finally, the third and final chapter examines the degree in which the right to education is (not) respected, protected, and fulfilled in Colombia among IDPs.
Godfrey Bernard Nyamushamba Impact of Zimbabwe Economic Crisis on Tourism Viability Godfrey Bernard Nyamushamba Impact of Zimbabwe Economic Crisis on Tourism Viability Новинка

Godfrey Bernard Nyamushamba Impact of Zimbabwe Economic Crisis on Tourism Viability

8777 руб.
The study investigated the impact of Zimbabwe's economic crises on tourism viability from 2000-2010. Data were collected through questionnaires, in depth interviews and document analysis and analysed using the Statistical Package for Social Sciences (SPSS) version 13. The study revealed that tourism was negatively affected by the economic crisis. It is concluded that the economic crisis impacted on tourism viability as evidenced by the low volumes of tourists. Recommendations drawn from this research are that there is need by government to develop tourism - related sectors that include transport, infrastructure development and information communication technology. The government should make sure that airports are refurbished to attract more tourists. The need for a conducive investment climate is important for the tourism sector as it is for all other sectors of the economy.
Robert R. Moeller Executive's Guide to COSO Internal Controls. Understanding and Implementing the New Framework Robert R. Moeller Executive's Guide to COSO Internal Controls. Understanding and Implementing the New Framework Новинка

Robert R. Moeller Executive's Guide to COSO Internal Controls. Understanding and Implementing the New Framework

6269.82 руб.
Essential guidance on the revised COSO internal controls framework Need the latest on the new, revised COSO internal controls framework? Executive's Guide to COSO Internal Controls provides a step-by-step plan for installing and implementing effective internal controls with an emphasis on building improved IT as well as other internal controls and integrating better risk management processes. The COSO internal controls framework forms the basis for establishing Sarbanes-Oxley compliance and internal controls specialist Robert Moeller looks at topics including the importance of effective systems on internal controls in today's enterprises, the new COSO framework for effective enterprise internal controls, and what has changed since the 1990s internal controls framework. Written by Robert Moeller, an authority in internal controls and IT governance Practical, no-nonsense coverage of all three dimensions of the new COSO framework Helps you change systems and processes when implementing the new COSO internal controls framework Includes information on how ISO internal control and risk management standards as well as COBIT can be used with COSO internal controls Other titles by Robert Moeller: IT Audit, Control, and Security, Executives Guide to IT Governance Under the Sarbanes-Oxley Act, every corporation has to assert that their internal controls are adequate and public accounting firms certifying those internal controls are attesting to the adequacy of those same internal controls, based on the COSO internal controls framework. Executive's Guide to COSO Internal Controls thoroughly considers improved risk management processes as part of the new COSO framework; the importance of IT systems and processes; and risk management techniques.
S. Fahmy, M. Bock, W. Wanta Visual Communication Theory and Research. A Mass Communication Perspective S. Fahmy, M. Bock, W. Wanta Visual Communication Theory and Research. A Mass Communication Perspective Новинка

S. Fahmy, M. Bock, W. Wanta Visual Communication Theory and Research. A Mass Communication Perspective

3964 руб.
Книга "Visual Communication Theory and Research. A Mass Communication Perspective".
George Fredrick Bosworth Agriculture and the land, with some account of building societies, garden cities, our water supply and internal communication George Fredrick Bosworth Agriculture and the land, with some account of building societies, garden cities, our water supply and internal communication Новинка

George Fredrick Bosworth Agriculture and the land, with some account of building societies, garden cities, our water supply and internal communication

747 руб.
Эта книга — репринт оригинального издания, созданный на основе электронной копии высокого разрешения, которую очистили и обработали вручную, сохранив структуру и орфографию оригинального издания. Редкие, забытые и малоизвестные книги, изданные с петровских времен до наших дней, вновь доступны в виде печатных книг.
Virgil Scudder World Class Communication. How Great CEOs Win with the Public, Shareholders, Employees, and the Media Virgil Scudder World Class Communication. How Great CEOs Win with the Public, Shareholders, Employees, and the Media Новинка

Virgil Scudder World Class Communication. How Great CEOs Win with the Public, Shareholders, Employees, and the Media

3299.34 руб.
Proven advice for communicating effectively before the media, customers, employees, and investor relations Many executives focus too narrowly on the financial side of their business and neglect the importance of communicating with their employees, the media, and the public. World Class Communication equips you with crisis lessons, procedures, and examples that could help your company save millions of dollars through proper preparation and response. The must-have book every CEO needs, World Class Communication is packed with examples of good and bad handling of countless situations and expert instruction on how to manage them without breaking into a sweat. Reveals the keys to successful shareholder communication Tips for winning in the media—every time out Expert tips for developing powerful public speaking techniques Discover how to rally employee support and performance through communication There is a great, and often irrational, fear of the media among CEOs, with too few executives truly knowing how to deliver a message effectively in an interview. World Class Communication delivers the necessary tools and techniques you need to communicate your message to your target audience—from shareholder meetings to corporate communications to handling crises.
Roger D'Aprix The Credible Company. Communicating with a Skeptical Workforce Roger D'Aprix The Credible Company. Communicating with a Skeptical Workforce Новинка

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In The Credible Company, communication expert Roger D?Aprix provides a logical and tested strategy to inform skeptical employees in a time of turbulent change. With information being the lifeblood of today?s intellectual-capital assembly line, D?Aprix explains, the internal communication task has taken on an unprecedented importance. Drawing on his experience as a corporate communication executive and consultant, the author offers a practical prescription for effective communication: INFORMS (as in a communication strategy that informs). Based on the principles of Information, Needs on the Job, Face-to-Face Communication, Openness, Research, Marketplace, and Strategy, INFORMS provides a winning formula for those with the insight and motivation to work for greater credibility within companies and other institutional organizations. Throughout the book, D?Aprix provides numerous illustrative examples from his rich consulting experience as lessons in what to do and what not to do in communicating with the workforce.
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Arif Ali Khan Communication Risk Framework in Global Software Development Arif Ali Khan Communication Risk Framework in Global Software Development Новинка

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Global Software Development (GSD) is a software development process undertaken at geographically separated location across national boundaries.Due to the economic and strategic effects of GSD, it is treated as a substitute to a single site. The geographically dispersed environment makes software development a complicated task and brings out several challenges such as geographical, socio-cultural and temporal distances. The process of Requirements Change Management (RCM) in the GSD is thought to be puzzling. Due to effect of geographical, socio-cultural and temporal distances, various communication risks arise among the distributed team members during the process of RCM. Communication risk is a threat of damage to communication process in GSD that is caused by external or internal vulnerabilities. In this Book communication risks have been discussed along with their causes and effects that hinder the effectiveness of GSD projects. Moreover mitigation practices to resolve communication risks have also been discussed.
Richard H. Frost The Crisis Strikes. Crisis Solutions For: Workplace, Community, High Schools, Careers, Inventions, Saving Money, Possible Missile Attacks Richard H. Frost The Crisis Strikes. Crisis Solutions For: Workplace, Community, High Schools, Careers, Inventions, Saving Money, Possible Missile Attacks Новинка

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Bruce Fife The Healing Crisis Bruce Fife The Healing Crisis Новинка

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1164 руб.
All natural health treatments, whether they involve dietary changes, vitamin or herbal supplementation, detoxification therapies, or bodywork, focus on removing the disease-causing agents using the body's own power of healing. This process often brings on an unpleasant reaction known as the Healing Crisis. Unlike a disease crisis (illness), the healing crisis is a sign of improving health.In this book you will learn how to distinguish between a healing crisis and a disease crisis. You will learn how healing works, what to do and what not to do to facilitate healing, and how to cope with unpleasant symptoms until the crisis is over. If you undergo any type of natural healing program, you must be well informed about the symptoms and processess of the healing crisis. This book will guide you through the natural healing process.
Manny Rosenfeld People-Centric Skills. Interpersonal and Communication Skills for Auditors and Business Professionals Manny Rosenfeld People-Centric Skills. Interpersonal and Communication Skills for Auditors and Business Professionals Новинка

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Business Professionals, to be Truly Effective and Advance in their Careers, Must Master their People-Centric Skills. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a comprehensive guide to the «soft skills» that make technical professionals more effective. People-Centric Skills aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills. The book demonstrates the impact that interpersonal and communication skills – whether good or bad – have on an auditor's effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real-life situations in which they find themselves. Each chapter features a summary of key People-Centric points and guidelines that will help readers apply what they've learned to their own projects and departments. In a 2013 study sponsored by the Institute of Internal Auditors («IIA»), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy-to-read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals focuses on many of these critical attributes. Topics include: Conflict Management Coaching and Mentoring Building an Effective Team and Team Dynamics Team Leadership Partnering and Relationship Building Effective Meeting Practices Brainstorming and Multivoting Assessing Corporate Culture Active Listening Non-verbal Communications Consensus Building These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a «no» into a «yes.» They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional.
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David F. Lomax The Developing Country Debt Crisis David F. Lomax The Developing Country Debt Crisis Новинка

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Sally-Anne Pitt Internal Audit Quality. Developing a Quality Assurance and Improvement Program Sally-Anne Pitt Internal Audit Quality. Developing a Quality Assurance and Improvement Program Новинка

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Deliver increased value by embedding quality into internal audit activities Internal Audit Quality: Developing a Quality Assurance and Improvement Program is a comprehensive and authoritative guide to better practice internal auditing. Written by a global expert in audit quality, this guide is the first to provide complete coverage of the elements that comprise an effective internal audit quality assurance and improvement program. Readers will find practical solutions for monitoring and measuring internal audit performance drawn from The IIA's International Standards for the Professional Practice of Internal Auditing, and complemented by advice and case studies from leading audit practitioners from five different continents. Major corporate and financial collapses over the past decade have challenged the value of internal audit. With an increased focus on internal audit's role in good governance, management is increasingly demanding that internal audit provides assurance of the quality of its own activities. The IIA standards provide a framework for audit quality in the form of mandatory guidance . Recent research indicates that the majority of internal audit functions do not fully comply with the standards and, as a result, are not servicing the needs of their organizations as well as they might. Internal Audit Quality offers a roadmap to internal audit quality, providing readers the guidance they need to: Embed quality into all elements of internal audit from strategic and operational planning down to day-to-day tasks Create well-defined internal audit programs and procedures Independently self-assess internal audit quality and performance Conform with the IIA standards and better practice Provide assurance over internal audit efficiency and effectiveness Deliver value by meeting stakeholder expectations As a key component of good governance, internal audit is on the rise. The days of retrospective, compliance-focused auditing is a thing of the past. Organizations expect more of internal audit, and many internal audit activities are accepting the challenge. Rather than relying on audit supervision and external assessments, modern auditors are embedding quality into audit activities to create effective programs. For the auditor looking to distinguish themselves as leading edge, Internal Audit Quality provides the guidance that enables the right work, at the right time, in the right way.
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Business Professionals, to be Truly Effective and Advance in their Careers, Must Master their People-Centric Skills. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a comprehensive guide to the «soft skills» that make technical professionals more effective. People-Centric Skills aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills. The book demonstrates the impact that interpersonal and communication skills – whether good or bad – have on an auditor's effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real-life situations in which they find themselves. Each chapter features a summary of key People-Centric points and guidelines that will help readers apply what they've learned to their own projects and departments. In a 2013 study sponsored by the Institute of Internal Auditors («IIA»), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy-to-read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals focuses on many of these critical attributes. Topics include: Conflict Management Coaching and Mentoring Building an Effective Team and Team Dynamics Team Leadership Partnering and Relationship Building Effective Meeting Practices Brainstorming and Multivoting Assessing Corporate Culture Active Listening Non-verbal Communications Consensus Building These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a «no» into a «yes.» They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional.
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