operations management in service industries and the public sector text and cases



Mark Daskin S. Service Science Mark Daskin S. Service Science Новинка

Mark Daskin S. Service Science

12563.46 руб.
A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Service Science provides managers and students of the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, including the management of resources, distribution of goods and services to customers, and the analysis and design of queueing systems. The book begins with a brief introduction to the service sector followed by an introduction to optimization and queueing modeling, providing the methodological background needed to analyze service systems. Subsequent chapters present specific topics within service operations management, including: Location modeling and districting Resource allocation problems Short- and long-term workforce management Priority services, call center design, and customer scheduling Inventory modeling Vehicle routing The author's own specialized software packages for location modeling, network optimization, and time-dependent queueing are utilized throughout the book, showing readers how to solve a variety of problems associated with service industries. These programs are freely available on the book's related web site along with detailed appendices and online spreadsheets that accompany the book's «How to Do It in Excel» sections, allowing readers to work hands-on with the presented techniques. Extensively class-tested to ensure a comprehensive presentation, Service Science is an excellent book for industrial engineering and management courses on service operations at the upper-undergraduate and graduate levels. The book also serves as a reference for researchers in the fields of business, management science, operations research, engineering, and economics. This book was named the 2010 Joint Publishers Book of the Year by the Institute of Industrial Engineers.
Robin Qiu G. Service Science. The Foundations of Service Engineering and Management Robin Qiu G. Service Science. The Foundations of Service Engineering and Management Новинка

Robin Qiu G. Service Science. The Foundations of Service Engineering and Management

10257.51 руб.
Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.
Salami Issa Afegbua Public Sector Reform and Procurement Practices in Nigeria Salami Issa Afegbua Public Sector Reform and Procurement Practices in Nigeria Новинка

Salami Issa Afegbua Public Sector Reform and Procurement Practices in Nigeria

7139 руб.
Public sector reforms and procurement are sine qua non for effective service delivery and improved performance of the public service. Both are of great importance, because of the state of expenditure management system in the public service. The quest for the practice of good procurement procedures or practices which has remained in focus in Nigeria for some time now, has been hindered by the problems of lack of standard practices and principles in the public service. The book focuses on the public sector reforms and procurement as a veritable tool in ensuring public accountability and the improvement of ethical standards in the public sector as a whole.
Malawi Ngwira Public Sector Property Asset Management Malawi Ngwira Public Sector Property Asset Management Новинка

Malawi Ngwira Public Sector Property Asset Management

6972.11 руб.
In many public sector organisations, there has been little or no adoption of a proactive asset management strategy. Where an extensive property portfolio exists, this can result in poor overall utilisation of the portfolio, exemplified by excessive vacant property or properties not being put to best use. In such situations there is a risk that the building stock deteriorates more rapidly than expected, leading to expensive maintenance and repair charges. Lack of a proactive asset management strategy will impact on the services delivered by such organisations. Public Sector Property Asset Management covers all aspects of asset management in the public sector, including the overall concept, the development of asset management strategies and the implementation of asset management practices. It evaluates asset management strategies, processes and practices to show how effective management of property assets support business activities or service delivery functions. The reader will understand the importance of improving decision-making through the recognition of all costs of owning and operating those assets throughout their lifecycle, leading to improved business process activities or service delivery functions which greatly assist in meeting the social and economic objectives of such organisations. Written for all practitioners currently involved in asset management, the book will also be useful in the university environment, to those teaching, researching or learning about asset management in the public sector.
Thomas Berger Müller-Marqués IPSAS Explained. A Summary of International Public Sector Accounting Standards Thomas Berger Müller-Marqués IPSAS Explained. A Summary of International Public Sector Accounting Standards Новинка

Thomas Berger Müller-Marqués IPSAS Explained. A Summary of International Public Sector Accounting Standards

7156.4 руб.
Global diversity in the practice of public sector accounting continues to impede the reduction of bureaucracy and the creation of comparable standards in terms of accountability and transparency. The International Public Sector Accounting Standards Board (IPSASB) continues to engage in the ongoing process of harmonizing public sector accounting with their International Public Sector Accounting Standards (IPSASs). IPSAS Explained: A Summary of International Public Sector Accounting Standards, Second Edition provides up to date information on the Conceptual Framework Project and other projects related to IPSASs, along with details of all the current IPSASs, including newly approved standards of the Board, especially those relating to financial instruments, intangible assets and service concession arrangements from a grantor perspective. Each IPSAS is distilled into a useful and accessible summary, and illustrated with graphs, figures and tables. Beyond that the book focuses on the current sovereign debt crisis and discusses possible implications for public sector financial management. Through an examination of the objectives of the standards and an overview of the principles relevant to key topics such as the accrual basis of accounting as against cash basis, fair value, present value, cost, and measurement bases, IPSAS Explained provides decision-makers in the public sector with a thorough grounding on the IPSASs and the operations of the IPSASB.
Kros John F. Health Care Operations and Supply Chain Management. Operations, Planning, and Control Kros John F. Health Care Operations and Supply Chain Management. Operations, Planning, and Control Новинка

Kros John F. Health Care Operations and Supply Chain Management. Operations, Planning, and Control

8349.14 руб.
Health Care Operations and Supply Chain Management This innovative text offers a thorough foundation in operations management, supply chain management,?and the strategic implementation of programs, techniques, and tools for reducing costs and improving quality in health care organizations. The authors incorporate the features and functions of Microsoft Excel where appropriate in their coverage of supply chain strategy, process design and analysis of health care operations, managing health care operations quality, and planning and controlling health care operations. Health Care Operations and Supply Chain Management offers real-world examples to illustrate the most current concepts and techniques such as value stream mapping and Six Sigma. In addition, the authors clearly demonstrate how operations and process improvement relate to contemporary health care trends such as evidence-based medicine and pay-for-performance. Health Care Operations and Supply Chain Management contains: Leading edge concepts and techniques Real-life data and actual examples from health care settings to underscore the main concepts in the text Instruction in the use of Microsoft Excel for health care operations and supply side management The book's numerous screen shots and detailed instructions guide the student through the use of Microsoft Excel's many functions and features.
Lena Bringenberg First Management Reform Wave in Great Britain Lena Bringenberg First Management Reform Wave in Great Britain Новинка

Lena Bringenberg First Management Reform Wave in Great Britain

1139 руб.
Seminar paper from the year 2008 in the subject Organisation and Administration, grade: 2,0, University of Constance, language: English, abstract: The 1980s in Great Britain are referred to as the "decade of Thatcherism", named after their characteristic Conservative Prime Minister Margaret Thatcher. Her government produced revolutionary changes which not only completely transformed economic life, but also fundamentally reorganised the government's tasks and functions, as well as the structure of the civil service. These all public sector divisions encompassing reforms are referred to as the First Management reform wave, in which market forces, as well as management concepts from the private sector were enthusiastically implemented in the public sector. This research paper analyses the reasons for the ineffectiveness, and the sometimes even negative influences of the first management reform wave on the state's performance. Hereby it will be assessed if the causes are to be found in the private sector management techniques and their application to public sector organisations (in form of the New Public Management concept), or if rather the specific kind and context of British reforms was problematic, and rendered the techniques unfeasible and impractical.To this end, the reform process in Britain, starting in 1979 with the election of the Conservatives, until the change of government to Labour in 1997, will be analysed. The first part of the paper will give an o...
Getnet Tilahun Wagye Service Quality On Customer Satisfaction And Loyalty Getnet Tilahun Wagye Service Quality On Customer Satisfaction And Loyalty Новинка

Getnet Tilahun Wagye Service Quality On Customer Satisfaction And Loyalty

4419 руб.
Now a day the form of business activity has been changed from manufacturing sector into service sector businesses at global level. This actually takes the stake of the lion both in developing and developed countries everywhere in the world. This change ultimately intensifies the degree of competition across the world, while customers perceived very little difference among the service rendering organization on the same and different industries because service is variable and tangible by nature. Therefore, in such complex business sectors, service quality has vital role and an engine on customer satisfaction and loyalty to stay and to be competent enough in the market. This book, therefore, provides a means of success for those service sectors’ firms supplemental to create service differentiation and to excel its competing industries in the sector. This Book helps to shed some light on these new and exciting service businesses, and be supposed to useful especially for those who are being involved in any service sectors’ business like banks &credit institution, hotels, transportation, schools, hospitals, professionals and others will be benefited from this book.
Markus Baum Comparison and contrast of the operations strategy of two .manufacturing firms. with two .service. firms Markus Baum Comparison and contrast of the operations strategy of two .manufacturing firms. with two .service. firms Новинка

Markus Baum Comparison and contrast of the operations strategy of two .manufacturing firms. with two .service. firms

1914 руб.
Scientific Essay from the year 2011 in the subject Business economics - Business Management, Corporate Governance, The University of Surrey (School of Management ), course: Production and Operations Management , language: English, abstract: INTRODUCTION:The purpose of this paper is to compare and contrast the operations strategy of two 'manufacturing firms' with two 'service' firms and to evaluate the order qualifying and order winning criteria.Operations strategy is one part of an enterprise's overall strategy (corporate strategy, business strategy and operational strategy) and defines the enterprise adjustment concerning "core competencies, capabilities and processes, technologies, resources and key tactical activities necessary in any supply network, in order to create and deliver products or services and the value demanded by a customer" (Lowson, 2001). CONCLUSION:The analysis of two manufacturing (Dell, Zara) and two service firms (Lufthansa, McDonalds) shows the correspondence between the theoretical approach of operations management and current practice. Each company has a whole enterprise strategy that includes the operations strategy. Each industry has different order qualifiers, but no company analyzed was able to be the best in all qualifiers, which supports the theoretical conclusion that fulfilling all objectives simultaneously, is impossible (Skinner, 1969).AUTHOR:Markus Baum is Group Finance Director at a management consulting (Germa...
Claire Baddeley Managing the New Museology: The management of Australian museums Claire Baddeley Managing the New Museology: The management of Australian museums Новинка

Claire Baddeley Managing the New Museology: The management of Australian museums

7558 руб.
Significant shifts have occurred in the management of Australian state museums since the 1980s. This is due to the confluence of new public sector management trends within the organisations and the impact of new museology. Museums in Australia in the 21st century are at a cross-roads, subject to a number of external and internal pressures that are impacting upon their provision and type of services, changing purpose, new social and economic roles and management style and focus. This book investigates and analyses shifts in the management of Australian state museums since the 1980s. How have museums, as public sector organisations, adapted and changed their management practices since the 1980s? How and why are museums responding to these challenges through the introduction of new strategies and a redefinition of their roles and purposes? This analysis highlights some of the key factors in the changing management practices of Australian museums. It is an important and thought provoking text for museum managers and professionals in the museums and public sector management fields.
Salameh Malik Essential Tools for Operations Management. Tools, Models and Approaches for Managers and Consultants Salameh Malik Essential Tools for Operations Management. Tools, Models and Approaches for Managers and Consultants Новинка

Salameh Malik Essential Tools for Operations Management. Tools, Models and Approaches for Managers and Consultants

2385.47 руб.
The third book in the Essential Tools For series… on the topic of Operations Management Based on Simon Burtonshaw-Gunn's successful The Essential Management Toolbox, this book focuses in greater depth on the topic of Operations Management. This third book covers the areas of marketing, CRM and Product Development. It offers the business person and consultant the tools to help the business person define and control these areas within their business. Check out the new series website featuring sample chapters, tool of the month and solve your management problems by talking direct to the author www.essentialtoolsseries.com Third book in a new series that see's Simon Burtonshaw-Gunn’s The Essential Toolbox broken down and expanded to find the essential tools for a range of business areas This volume includes 30% new material in the form of new tools and techniques for guiding consultants Covers: Strategic Management; Business Planning; Product Development; People Management; Supply Chain Management Active author, Simon Burtonshaw-Gunn speaks regularly About the Author: Simon Burtonshaw-Gunn is a practising management consultant with over 30 years experience in both the public and private sectors and covering a range of organizations and industries. He holds two Master's degrees and a PhD in various Strategic Management topics. Book includes a forward by Malik Salameh.
Keith Dickinson Financial Markets Operations Management Keith Dickinson Financial Markets Operations Management Новинка

Keith Dickinson Financial Markets Operations Management

6626.3 руб.
A comprehensive text on financial market operations management Financial Market Operations Management offers anyone involved with administering, maintaining, and improving the IT systems within financial institutions a comprehensive text that covers all the essential information for managing operations. Written by Keith Dickinson—an expert on the topic—the book is comprehensive, practical, and covers the five essential areas of operations and management including participation and infrastructure, trade life cycle, asset servicing, technology, and the regulatory environment. This comprehensive guide also covers the limitations and boundaries of operational systems and focuses on their interaction with external parties including clients, counterparties, exchanges, and more. This essential resource reviews the key aspects of operations management in detail, including an examination of the entire trade life cycle, new issue distribution of bonds and equities, securities financing, as well as corporate actions, accounting, and reconciliations. The author highlights specific operational processes and challenges and includes vital formulae, spreadsheet applications, and exhibits. Offers a comprehensive resource for operational staff in financial services Covers the key aspects of operations management Highlights operational processes and challenges Includes an instructors manual, a test bank, and a solution manual This vital resource contains the information, processes, and illustrative examples needed for a clear understanding of financial market operations.
Eric Bauer Lean Computing for the Cloud Eric Bauer Lean Computing for the Cloud Новинка

Eric Bauer Lean Computing for the Cloud

6581.09 руб.
Applies lean manufacturing principles across the cloud service delivery chain to enable application and infrastructure service providers to sustainably achieve the shortest lead time, best quality, and value Applies lean thinking across the cloud service delivery chain to recognize and minimize waste Leverages lessons learned from electric power industry operations to operations of cloud infrastructure Applies insights from just-in-time inventory management to operation of cloud based applications Explains how traditional, Information Technology Infrastructure Library (ITIL) and Enhanced Telecom Operation Map (eTOM) capacity management evolves to lean computing for the cloud
Jingshan Li Advances in Battery Manufacturing, Service, and Management Systems Jingshan Li Advances in Battery Manufacturing, Service, and Management Systems Новинка

Jingshan Li Advances in Battery Manufacturing, Service, and Management Systems

9683.48 руб.
Addresses the methodology and theoretical foundation of battery manufacturing, service and management systems (BM2S2), and discusses the issues and challenges in these areas This book brings together experts in the field to highlight the cutting edge research advances in BM2S2 and to promote an innovative integrated research framework responding to the challenges. There are three major parts included in this book: manufacturing, service, and management. The first part focuses on battery manufacturing systems, including modeling, analysis, design and control, as well as economic and risk analyses. The second part focuses on information technology’s impact on service systems, such as data-driven reliability modeling, failure prognosis, and service decision making methodologies for battery services. The third part addresses battery management systems (BMS) for control and optimization of battery cells, operations, and hybrid storage systems to ensure overall performance and safety, as well as EV management. The contributors consist of experts from universities, industry research centers, and government agency. In addition, this book: Provides comprehensive overviews of lithium-ion battery and battery electrical vehicle manufacturing, as well as economic returns and government support Introduces integrated models for quality propagation and productivity improvement, as well as indicators for bottleneck identification and mitigation in battery manufacturing Covers models and diagnosis algorithms for battery SOC and SOH estimation, data-driven prognosis algorithms for predicting the remaining useful life (RUL) of battery SOC and SOH Presents mathematical models and novel structure of battery equalizers in battery management systems (BMS) Reviews the state of the art of battery, supercapacitor, and battery-supercapacitor hybrid energy storage systems (HESSs) for advanced electric vehicle applications Advances in Battery Manufacturing, Services, and Management Systems is written for researchers and engineers working on battery manufacturing, service, operations, logistics, and management. It can also serve as a reference for senior undergraduate and graduate students interested in BM2S2.
Ngozi Emmanuela Maduka The Freedom of Information Act. A Catalyst for Public Governance Advancement in Nigerian Public Service Institutions Ngozi Emmanuela Maduka The Freedom of Information Act. A Catalyst for Public Governance Advancement in Nigerian Public Service Institutions Новинка

Ngozi Emmanuela Maduka The Freedom of Information Act. A Catalyst for Public Governance Advancement in Nigerian Public Service Institutions

5077 руб.
In Nigeria, poor public governance is one of the major reasons for the mismatch between public service needs and investments of the government in the public service sector. Evolving from this are challenges which inhibit optimal administration, accountability, and productivity in public service institutions. Various public service reforms initiated by the Nigerian government to address these challenges are yet to optimally address the paradox between public service needs and government investments in public service institutions. In view of this, this paper explores a sustainable approach by advocating for a citizens' centered reform through public governance, a deviation from the traditional approach to public service reforms. Since public governance thrives on access to information, this paper examines the FOI Act a viable tool for public service stakeholders to legitimately and sustainably advance public governance in public service institutions. It further explores the role of private sector organisations in public service delivery and how public service stakeholders can ensure their compliance to public governance principles through the FOI Act and other applicable legal framework.
John Forrer Governing Cross-Sector Collaboration John Forrer Governing Cross-Sector Collaboration Новинка

John Forrer Governing Cross-Sector Collaboration

5499.92 руб.
A comprehensive guide to public sector collaboration with private and nonprofit organizations for better service delivery Governing Cross-Sector Collaboration tackles the issues inherent in partnerships with nongovernmental actors for public service delivery, highlighting the choices available and the accompanying challenges and opportunities that arise. Based on research, interviews with public, private and nonprofit sector leaders, and considerable analysis of organizations involved in public-private-nonprofit collaborations, the book provides insight into cross-sector collaboration at the global, federal, state, and local levels. Through an examination of the primary modes of cross-sector collaboration, including collaborative contracting, partnerships, networks, and independent public services providers, the book presents a clear case for how public managers can assess the trade-offs and use these options to improve public service delivery. Nonprofit organizations, businesses, and third-party contractors are increasingly partnering with government to deliver public services. Recognizing the types of collaborative approaches, and their potential to solve public policy problems is quickly becoming a major task for public managers, with new methods and techniques constantly emerging. Governing Cross-Sector Collaboration provides specific examples and a framework for public managers to make strategic choices about how to engage private and nonprofit actors in delivering public goods and services while ensuring the public interest. The book provides effective methods for choosing, designing, governing, and evaluating networks, partnerships, and independent public-services providers, with in-depth discussion encompassing: Analysis and engagement of cross-sector organizations Fostering democratic accountability in the public interest Collaborative approaches (including contracts, networks and partnerships) and the issues associated with each type of arrangement Leadership and organizational learning in cross-sector collaboration Included case studies illustrate effective application of the concepts and methods described, providing both practicing public and nonprofit managers and public policy/administration students with insight into these emerging strategic alliances. The first comprehensive guide to public governance collaborations, Governing Cross-Sector Collaboration is an important and timely contribution to the field of public management.
Don Pope Operations Management and the Zambia Medical Mission Don Pope Operations Management and the Zambia Medical Mission Новинка

Don Pope Operations Management and the Zambia Medical Mission

3944 руб.
Operations Management and the Zambia Medical Mission discusses the planning and execution of one of the world's largest and most complex annual medical missions in the remote bush country of southern Zambia. Examples are provided for teaching and application of operations management techniques including simulation modeling, process flows, methods improvement opportunities, materials requirements planning (MRP), and project management.
American Society for Healthcare Food Service Administrators Food Service Manual for Health Care Institutions American Society for Healthcare Food Service Administrators Food Service Manual for Health Care Institutions Новинка

American Society for Healthcare Food Service Administrators Food Service Manual for Health Care Institutions

7156.4 руб.
Food Service Manual for Health Care Institutions offers a comprehensive review of the management and operation of health care food service departments. This third edition of the book—which has become the standard in the field of institutional and health care food service—includes the most current data on the successful management of daily operations and includes information on a wide variety of topics such as leadership, quality control, human resource management, communications, and financial control and management. This new edition also contains information on the practical operation of the food service department that has been greatly expanded and updated to help institutions better meet the needs of the customer and comply with the regulatory agencies’ standards.
Ntshengedzeni Thomas Ramovha Strategic Management in the Public Service. Lessons from South Africa Ntshengedzeni Thomas Ramovha Strategic Management in the Public Service. Lessons from South Africa Новинка

Ntshengedzeni Thomas Ramovha Strategic Management in the Public Service. Lessons from South Africa

8652 руб.
Strategic management is regarded as one of the highest universal forms of management activities. This book presents the findings of the study undertaken to evaluate the effectiveness of strategic management in the public service. Moving from the premise that today's organizations are complex adaptive systems, in order to recommend an effective strategic management model for the public service, the book covers concept such as: strategy in a complex adaptive system, strategic management under uncertainty, complexity and systems thinking, amongst other concepts. Lastly, the book recommends a strategic management model for the Public service that will encourage management to see their organizations as systems that are influenced by and also influence other systems within their environments to achieve their objectives.
Brahmbhatt Mamta Service Quality Management in Banking Sector. Research Perspective Brahmbhatt Mamta Service Quality Management in Banking Sector. Research Perspective Новинка

Brahmbhatt Mamta Service Quality Management in Banking Sector. Research Perspective

8177 руб.
The book discusses the primary data analysis of Service Quality and Customer Satisfaction among Private, Public and Foreign Sector Banks. Content of the book has been developed to fully support the researchers to conduct primary data analysis. Additionally, this book discusses various statistical tests like Factor Analysis, Normality Test, Run-Test, Mean and Standard Deviation Test, One Sample t-Test, Two Sample t-Test, Anova Test, Chi-Square Test, Correlation Analysis and Regression Analysis. It will be useful for Ph.D. scholars, researchers and academicians. This book is invaluable for anyone studying service quality in banking sector.
John Kuada, Robert Hinson Service Marketing in Ghana. A Customer Relationship Management Approach John Kuada, Robert Hinson Service Marketing in Ghana. A Customer Relationship Management Approach Новинка

John Kuada, Robert Hinson Service Marketing in Ghana. A Customer Relationship Management Approach

2889 руб.
Service Marketing in Ghana focuses on important service and customer management themes like the nature of services and their marketing challenges, challenges to the attainment of customer-oriented business cultures in Ghana, the building of business-to-business relationships, development of service marketing strategies; as well as knowing, assessing and managing your customers. The book provides important tips on raising the customer orientation culture of all businesses operating in Ghana. The book is written for junior, mid-level and senior management personnel across all organisations and business associations in Ghana; and Africa. It is also written for students who aspire to be practising managers one day. It is a must read and is especially highly recommended for professionals in diverse sectors aspiring to become service champions. Sectors that are likely to benefit from the book include the NGO community, banking, ICT, education, engineering, hospitality, manufacturing, health, public administration, public sector, insurance, aviation, microfinance, shipping, postal and courier services. Service Marketing in Ghana, a maiden publication of the Centre for Sustainability and Enterprise Development at the University of Ghana Business School, is jointly published with Adonis & Abbey Publishers (London).
Ogalo Elisha Kenya.s Public Sector Procurement Challenges Ogalo Elisha Kenya.s Public Sector Procurement Challenges Новинка

Ogalo Elisha Kenya.s Public Sector Procurement Challenges

6589 руб.
This book provides a systematic and detailed information on what ails public sector procurement not only in Kenya's Public Sector but in Most Developing Nations in Africa. Public Sector Procurement is the single most important way in which tax payers money is spent for purposes of infrastructure development and for the benefit of the general public through improved service delivery. This calls for specific attention and scrutiny with a view of enhancing efficiency to ensure value for money. Finally, it is important for policy makers to understand the challenges bedeviling public sector procurement.It only then that they will be in a position to draw sound procurement policies for the enhancement of efficiency in the public sector procurement.
Geoffrey Parker Operations Management For Dummies Geoffrey Parker Operations Management For Dummies Новинка

Geoffrey Parker Operations Management For Dummies

1788.44 руб.
Score your highest in Operations Management Operations management is an important skill for current and aspiring business leaders to develop and master. It deals with the design and management of products, processes, services, and supply chains. Operations management is a growing field and a required course for most undergraduate business majors and MBA candidates. Now, Operations Management For Dummies serves as an extremely resourceful aid for this difficult subject. Tracks to a typical course in operations management or operations strategy, and covers topics such as evaluating and measuring existing systems' performance and efficiency, materials management and product development, using tools like Six Sigma and Lean production, designing new, improved processes, and defining, planning, and controlling costs of projects. Clearly organizes and explains complex topics Serves as an supplement to your Operations Management textbooks Helps you score your highest in your Operations Management course Whether your aim is to earn an undergraduate degree in business or an MBA, Operations Management For Dummies is indispensable supplemental reading for your operations management course.
Senay Solak Decision Science for Housing and Community Development. Localized and Evidence-Based Responses to Distressed Housing and Blighted Communities Senay Solak Decision Science for Housing and Community Development. Localized and Evidence-Based Responses to Distressed Housing and Blighted Communities Новинка

Senay Solak Decision Science for Housing and Community Development. Localized and Evidence-Based Responses to Distressed Housing and Blighted Communities

8908.8 руб.
A multidisciplinary approach to problem-solving in community-based organizations using decision models and operations research applications A comprehensive treatment of public-sector operations research and management science, Decision Science for Housing and Community Development: Localized and Evidence-Based Responses to Distressed Housing and Blighted Communities addresses critical problems in urban housing and community development through a diverse set of decision models and applications. The book represents a bridge between theory and practice and is a source of collaboration between decision and data scientists and planners, advocates, and community practitioners. The book is motivated by the needs of community-based organizations to respond to neighborhood economic and social distress, represented by foreclosed, abandoned, and blighted housing, through community organizing, service provision, and local development. The book emphasizes analytic approaches that increase the ability of local practitioners to act quickly, thoughtfully, and effectively. By doing so, practitioners can design and implement responses that reflect stakeholder values associated with healthy and sustainable communities; that benefit from increased organizational capacity for evidence-based responses; and that result in solutions that represent improvements over the status quo according to multiple social outcome measures. Featuring quantitative and qualitative analytic methods as well as prescriptive and exploratory decision modeling, the book also includes: Discussions of the principles of decision theory and descriptive analysis to describe ways to identify and quantify values and objectives for community development Mathematical programming applications for real-world problem solving in foreclosed housing acquisition and redevelopment Applications of case studies and community-engaged research principles to analytics and decision modeling Decision Science for Housing and Community Development: Localized and Evidence-Based Responses to Distressed Housing and Blighted Communities is an ideal textbook for upper-undergraduate and graduate-level courses in decision models and applications; humanitarian logistics; nonprofit operations management; urban operations research; public economics; performance management; urban studies; public policy; urban and regional planning; and systems design and optimization. The book is also an excellent reference for academics, researchers, and practitioners in operations research, management science, operations management, systems engineering, policy analysis, city planning, and data analytics.
Subrata Debnath Potentiality of Job Analysis in the Government Sector Subrata Debnath Potentiality of Job Analysis in the Government Sector Новинка

Subrata Debnath Potentiality of Job Analysis in the Government Sector

6029 руб.
Researchers established a positive correlation between human resource management (HRM) and overall success of any organization, whether it is public or private. The ultimate success of any human resource planning largely depends on apt Job analysis and thus it became the cornerstone of HRM. Indian economy is a mixed economy where both private sector and public sector (also known as government sector) have been given equal importance. But in reality, the private sector is more productive than general government sector. The human resources of the general government sector may be characterized as lazy, inefficient, ineffective, and low productive. But when the same human resources come in the private sector, they become energetic, efficient, effective, and highly productive. As such, the management policy of Indian Government sector comes under a big question mark. This book is the outcome of an analytical study on the potentiality of job analysis in the power sector of Tripura in particular and Government sector of India in general. Findings of the study give emphasis for proper job analysis in government organizations of India to thrive even in the hard times of economic meltdown.
William Stimson A. Forensic Systems Engineering. Evaluating Operations by Discovery William Stimson A. Forensic Systems Engineering. Evaluating Operations by Discovery Новинка

William Stimson A. Forensic Systems Engineering. Evaluating Operations by Discovery

12881.53 руб.
A systems-level approach to reducing liability through process improvement Forensic Systems Analysis: Evaluating Operations by Discovery presents a systematic framework for uncovering and resolving problematic process failures. Carefully building the causal relationship from process to product, the discussion lays out in significant detail the appropriate and tactical approaches necessary to the pursuit of litigation with respect to corporate operations. Systemic process failures are addressed by flipping process improvement models to study both improvement and failure, resulting in arguments and methodologies relevant to any product or service industry. Guidance on risk analysis of operations combines evaluation of process control, stability, capability, verification, validation, specification, product reliability, serial dependence, and more, providing a robust framework with which to target large-scale nonconforming products and services. Relevant to anyone involved in business, manufacturing, service, and control, this book: Covers process liability and operations management from both engineering and legal perspectives Offers analyses that present novel uses of traditional engineering methods concerning risk and product quality and reliability Takes a rigorous approach to system tactics and constraints related to product and service operations and identifies dysfunctional processes Offers both prescriptive and descriptive solutions to both the plaintiff and the defendant The global economy has created an environment in which huge production volume, complex data bases, and multiple dispersed suppliers greatly challenge industrial operations. This informative guide provides a practical blueprint for uncovering problematic process failures.
Duke Speed Advance Agent Planning Guide - The Executive Protection Specialist.s Guide for Conducting Advance Operations Duke Speed Advance Agent Planning Guide - The Executive Protection Specialist.s Guide for Conducting Advance Operations Новинка

Duke Speed Advance Agent Planning Guide - The Executive Protection Specialist.s Guide for Conducting Advance Operations

3189 руб.
Written for security force professionals by a recognized expert, this is a must read for security personnel responsible for planning foreign or domestic travel and events requiring protection services. The Advance Agent Planning Guide–The Executive Protection Specialist’s Guide for Conducting Advance Operations is an easy to use professional reference manual that provides detailed step-by-step procedures for the planning and conduct of executive protection advance operations. The book is ideal for members of federal, state, tribal, and municipal-level governments, as well as professionals of the public safety, military, homeland security, law enforcement, and private sector security industries. The Advance Agent Planning Guide provides executive protection advance agents with a series of current, practical, and user-friendly planning checklists for their use in planning operations.
Jan Kussowski Risk Management within the IT-Service Lifecycle Jan Kussowski Risk Management within the IT-Service Lifecycle Новинка

Jan Kussowski Risk Management within the IT-Service Lifecycle

4827 руб.
Bachelor Thesis from the year 2014 in the subject Computer Science - Commercial Information Technology, grade: 2,0, University of Applied Sciences Brandenburg (Fachbereich Wirtschaft), language: English, abstract: Risk Management for IT-Service Lifecycle Management is not always performed in a transparent, repeatable and consistent way. In consequence its potential to be used as a key element for successful decision taking is not fully utilized.This thesis considers applied standards, models and practices in the IT-Service Management to establish a methodology which enables improvement of Risk Management within the IT-Service Lifecycle. The developed methodology determines stages in the Lifecycle where risk assessments should beperformed. It also defines the required information and their sources.Being based on already existing processes within a service providing organization, this methodology can easily be applied to improve the service quality.Motivation:Since one major business sector of Merck is the production of pharmaceutical products the organization is subject to very strict regulations for development and production of their life science products and the business supporting ITServicestherefore underlie a strong IT-Governance. This IT-Governance aspart of the corporate Governance is highly influential on how IT-Services are operated and carried out over their whole lifecycle. In addition, business processes and the management of risks are highly important factors. Th...
Global Association of Risk Professionals Foundations of Energy Risk Management. An Overview of the Energy Sector and Its Physical and Financial Markets Global Association of Risk Professionals Foundations of Energy Risk Management. An Overview of the Energy Sector and Its Physical and Financial Markets Новинка

Global Association of Risk Professionals Foundations of Energy Risk Management. An Overview of the Energy Sector and Its Physical and Financial Markets

7553.98 руб.
GARP's Fundamentals of Energy Risk Management introduces investors to the basic components and some of the basic terminology used in the energy industry. It covers the commodity cycle, energy use and sources, and various risk types, various energy products and the markets where energy is traded. It also introduces certain risk management fundamentals and real option thinking. The book is GARP's required text used by risk professionals looking to obtain their Certificate in Energy Risk Management.
Nagy K. Hanna How Can Digital Technologies Improve Public Services and Governance? Nagy K. Hanna How Can Digital Technologies Improve Public Services and Governance? Новинка

Nagy K. Hanna How Can Digital Technologies Improve Public Services and Governance?

4514 руб.
This book considers the opportunities and challenges of harnessing digital technologies for improved public services and governance. It focuses on the challenges of applying digital technologies in developing countries, where dramatic results can be realized. It addresses questions like these: How can digital technologies help enhance transparency, accountability, and participation to improve service design and delivery? Where are the opportunities to enhance key areas of governance and public service delivery? What are the promising practices to strengthen supply and mobilize demand for good governance and service delivery? What are the emerging lessons from recent experience? The author explains with real cases how ICT can be deployed to improve public sector efficiency and accountability for resource management; improve access and quality of public services for citizens; enhance transparency and reduce costs of government-business transactions, support entrepreneurship, attract private investment, and reduce the burden of regulation; and enhance the effectiveness of political oversight and policy institutions. This book details the importance of understanding the social, political, and institutional contexts and the policies that might scale up ICT for governance and public service improvement.
Jha Dilip Kumar New Generation Banking Jha Dilip Kumar New Generation Banking Новинка

Jha Dilip Kumar New Generation Banking

4252 руб.
According to recent trends, it is well recognized that the competition in Indian banking industry is going to be intense day by day. Now, to beat one another, service provider's viz. public sector, private sector and foreign banks launches new kind of technological applications into banking services in every coming day. In this situation, expectations rise and customers become more inclined towards the quality of service aspects. Thus, now it is clear that, it is the service quality that differentiates the best banking, in the days to come, out of the average one. In this regard, this book provides a clear understanding about the various dimensions of the awareness and satisfaction level of customers with regard to the services provided by public sector, private sector and foreign banks in India. The analysis provide valuable insights and generated theoretical implications as well as practical implications in every field, where the stiff competition exist in the market. It has managerial implication for marketing management practices.
Change (Transformation) in Public Sector Organizations Change (Transformation) in Public Sector Organizations Новинка

Change (Transformation) in Public Sector Organizations

6127 руб.
"Change (Transformation) in Government Organizations" discusses recent efforts to bring aboutchange in government organizations. The book brings together contributions by a number ofmanagers, practitioners, academics and consultants in the study of international, federal, state,and local government efforts to respond to increased calls for change (transformation) in publicsector organizations. Each contributor describes their work in this area using as a backdrop thefact that public sector organizations continue to be under new and substantial pressures tochange and transform themselves. Hence a collection of current contributions such as those inthis book are intended to add to the ongoing debates and rewriting of the success and failures ofchange in public sector organizations.The ultimate purpose of this book is to further our knowledge about the related issuesand current efforts to bring about change or transformation in public sector organizations. The contributors, all experts with extensiveexperience as change agents in both public and private sector organizations not only support their analyses and discussions of specificcases and change (transformation) management issues but also provide practical tools, ideas and lessons learned, intended to begeneralizable to other public sector agencies and helpful to those responsible for developing, implementing and evaluating similarefforts in the years to come. The audience for the book will be government managers, sch...
Paul Hertwig, Philipp Rau Risk Management in the Air Cargo Industry Paul Hertwig, Philipp Rau Risk Management in the Air Cargo Industry Новинка

Paul Hertwig, Philipp Rau Risk Management in the Air Cargo Industry

7139 руб.
This paper discusses risk management approaches in the air cargo industry. It gives a concise overview of developments, business practices and complexities of the air cargo industry and draws cross-references to comparable industries. It introduces supply contracts for capacity and the inherent risks in the shipping process. Based on that, approaches to mitigate risk are studied. The work elaborates on the historically grown research field of revenue management and puts emphasis on the discipline of overbooking in the air cargo sector. Capacity options and financial intermediation are presented as more innovative approaches for capacity risk management. The application of these various risk management methods is evaluated in an expert study among air cargo industry professionals from different market perspectives. With that, obstacles to the successful implementation are identified and potential solutions are named.
Lyaruu Titus Management of Personnel Records in Tanzania Public Sector Lyaruu Titus Management of Personnel Records in Tanzania Public Sector Новинка

Lyaruu Titus Management of Personnel Records in Tanzania Public Sector

4789 руб.
Management of Personnel records is becoming increasing important in supplying crucial information to managers regarding the employees as well as guarantee employee's entitlements. This book describes the findings of a study that examined management of personnel records in the Tanzania public sector in relation to provision of personnel entitlements such as payment of pension. The book underlines the major limitations in managing personnel records and gives special emphasis on the principles that guides successful management of personnel records throughout its life cycle.
Jean-Pierre Briffaut E-Enabled Operations Management Jean-Pierre Briffaut E-Enabled Operations Management Новинка

Jean-Pierre Briffaut E-Enabled Operations Management

12277.26 руб.
Although the theory of operations management has been presented in many textbooks published in the last two decades, the subject of e-enabled operations management is rather short of easily accessible literature. The approach to operations management described in this book is unusual with respect to what is found in standard textbooks. Information and Communication Technologies (ICT) impact the ways firms are organised and managed, and as a consequence change the practical means used to conduct business operations. The features of this book are threefold. System approach to business modelling: Business activities, controlling functions and associated information systems are described within a coherent analytical system framework allowing a clear understanding of the various current control and costing concepts. Operations costing is not usually included in textbooks as part of operations management, but it should be. Cost targeting has become an integral part of good practice of business management. Validity of models: Apparently simple models are analyzed in depth. Students must be fully aware of the assumptions made when models are formulated and of their conditions of validity. Applying a model implies automatically that assumptions of a sort are taken for granted. Logistics, procurement and quality management: These three business functions are critical key success factors for managing e-enabled supply chains from suppliers to customers. That is why their main tools are introduced in this document.
Karen Donohue The Handbook of Behavioral Operations Karen Donohue The Handbook of Behavioral Operations Новинка

Karen Donohue The Handbook of Behavioral Operations

13358.62 руб.
A comprehensive review of behavioral operations management that puts the focus on new and trending research in the field The Handbook of Behavioral Operations offers a comprehensive resource that fills the gap in the behavioral operations management literature. This vital text highlights best practices in behavioral operations research and identifies the most current research directions and their applications. A volume in the Wiley Series in Operations Research and Management Science, this book contains contributions from an international panel of scholars from a wide variety of backgrounds who are conducting behavioral research. The handbook provides succinct tutorials on common methods used to conduct behavioral research, serves as a resource for current topics in behavioral operations research, and as a guide to the use of new research methods. The authors review the fundamental theories and offer frameworks from a psychological, systems dynamics, and behavioral economic standpoint. They provide a crucial grounding for behavioral operations as well as an entry point for new areas of behavioral research. The handbook also presents a variety of behavioral operations applications that focus on specific areas of study and includes a survey of current and future research needs. This important resource: Contains a summary of the methodological foundations and in-depth treatment of research best practices in behavioral research. Provides a comprehensive review of the research conducted over the past two decades in behavioral operations, including such classic topics as inventory management, supply chain contracting, forecasting, and competitive sourcing. Covers a wide-range of current topics and applications including supply chain risk, responsible and sustainable supply chain, health care operations, culture and trust. Connects existing bodies of behavioral operations literature with related fields, including psychology and economics. Provides a vision for future behavioral research in operations. Written for academicians within the operations management community as well as for behavioral researchers, The Handbook of Behavioral Operations offers a comprehensive resource for the study of how individuals make decisions in an operational context with contributions from experts in the field.
Ronald Huefner Revenue Management. A Path to Increased Profits Ronald Huefner Revenue Management. A Path to Increased Profits Новинка

Ronald Huefner Revenue Management. A Path to Increased Profits

4527 руб.
This book describes the emerging fi eld of revenue management and itsapplications across a broad spectrum of business activity. It recounts thehistory and development of revenue management and addresses the analyticaltools needed to integrate revenue management into management generally and financial and accounting practice in particular. The book discusses and assesses various pricing practices and other revenue managementtechniques. It gives particular attention to the role of capacityanalysis and the connection of revenue management to the theory ofconstraints.While revenue management originated in the service industries, itis now practiced across a broad spectrum of business and not-for-profitorganizations. This book will be a useful guide to managers at all levelswho wish to give greater consideration to the importance of revenuemanagement in their organizations.
Mike G. Productions and Service Operations Management Mike G. Productions and Service Operations Management Новинка

Mike G. Productions and Service Operations Management

889 руб.
Abstract from the year 2017 in the subject Business economics - Business Management, Corporate Governance, grade: 1,0, , language: English, abstract: To determine the optimal facility layout for any kind of company is a very tough task the operations manager (or founder him-/herself) has to tackle. However such tasks base on the same assumptions and functioning, a whole academic discipline arose since its importance was recognized in the late 1980s. Questions like the optimal decision making process, capacity considerations, scale effects or the best facility location between other production centers and the distributions centers within (bigger) cities are covered in this text. Especially for those who are interested in founding their own business, this text can be very helpful and interesting. It isn't only about the layout for steel companies, even modern service providers have to follow an optimal layout, called job shop, which can be optimized in the most cases. Many examples, images & figures as well as step-by-step calculations are performed to enable even "math strangers" to follow and align them to their own individual situation.
Andreas Weth Business Process Outsourcing in the European Financial Industry Andreas Weth Business Process Outsourcing in the European Financial Industry Новинка

Andreas Weth Business Process Outsourcing in the European Financial Industry

1427 руб.
Seminar paper from the year 2005 in the subject Business economics - Banking, Stock Exchanges, Insurance, Accounting, grade: 1,3, European Business School - International University Schloß Reichartshausen Oestrich-Winkel (Supply Management Institute, Lehrstuhl fuer Supply Management und Logistik), 39 entries in the bibliography, language: English, abstract: Business Process Outsourcing (BPO) is one of the current major developments in the European economy. For many companies, it is a possibility for establishing a new pres-ence in a different industry or branch. One example for this trend is the fact that Kienbaum Management Service GmbH offers BPO services in the field of document logistics. Besides establishing a new presence in new markets, BPO also leads to significant cost reductions and quality of service improvements. Therefore it is an important strategic tool for the European financial sector which has experienced increasing costs and shrinking margins during the last ten years. This seminar paper focuses principally on BPO in the European financial sector. Therefore, other industries are only relevant in comparisons with the European financial sector. To highlight the current European de-velopment from diversified banks to specialized financial institutions, transaction bank-ing is explained as one of the specialized banking forms with the highest growth rate during the next years. An emphasis is also set in this paper on document logistics in the European financial...
Theodore Gilliland Fisher Investments on Utilities Theodore Gilliland Fisher Investments on Utilities Новинка

Theodore Gilliland Fisher Investments on Utilities

3309.84 руб.
The Fisher Investments On series is designed to provide individual investors, students, and aspiring investment professionals the tools necessary to understand and analyze investment opportunities—primarily for investing in global stocks. Each guide is an easily accessible primer to economic sectors, regions, or other components of the global stock market. While this guide is specifically on Utilities, the basic investment methodology is applicable for analyzing any global sector, regardless of the current macroeconomic environment. Following a top-down approach to investing, Fisher Investments on Utilities can help you make more informed decisions within the Utilities sector. It skillfully addresses how to determine optimal times to invest in Utilities stocks and which Utilities industries have the potential to perform well in various environments. Divided into three comprehensive parts—Getting Started, Utilities Details, and Thinking Like a Portfolio Manager—Fisher Investments on Utilities: Explains some of the sector’s key macro drivers—like regulation, economic cycles, and investor sentiment Shows how to capitalize on a wide array of macro conditions and industry-specific features to help you form an opinion on each of the industries within the sector Takes you through the major components of the industries within the global Utilities sector and reveals how they operate Offers investment strategies to help you determine when and how to overweight specific industries within the sector Outlines a five-step process to help differentiate firms in this field—designed to help you identify ones with the greatest probability of outperforming Filled with in-depth insights, Fisher Investments on Utilities provides a framework for understanding this sector and its industries to help you make better investment decisions—now and in the future. With this book as your guide, you can gain a global perspective of the Utilities sector and discover strategies to help achieve your investing goals.
Srinivasan Chandrasekaran Health, Safety, and Environmental Management in Offshore and Petroleum Engineering Srinivasan Chandrasekaran Health, Safety, and Environmental Management in Offshore and Petroleum Engineering Новинка

Srinivasan Chandrasekaran Health, Safety, and Environmental Management in Offshore and Petroleum Engineering

7937.88 руб.
This book shares the technical knowhow in the field of health, safety and environmental management, as applied to oil and gas industries and explains concepts through a simple and straightforward approach Provides an overview of health, safety and environmental (HSE) management as applied to offshore and petroleum engineering Covers the fundamentals of HSE and demonstrates its practical application Includes industry case studies and examples based on the author's experiences in both academia and oil and gas industries Presents recent research results Includes tutorials and exercises
Fisher Investments Fisher Investments on Telecom Fisher Investments Fisher Investments on Telecom Новинка

Fisher Investments Fisher Investments on Telecom

3309.84 руб.
The Fisher Investments On series is designed to provide individual investors, students, and aspiring investment professionals the tools necessary to understand and analyze investment opportunities—primarily for investing in global stocks. Each guide is an easily accessible primer to economic sectors, regions, or other components of the global stock market. While this guide is specifically on Telecom, the basic investment methodology is applicable for analyzing any global sector, regardless of the current macroeconomic environment. Following a top-down approach to investing, Fisher Investments on Telecom can help you make more informed decisions within the Telecom sector. It skillfully addresses how to determine optimal times to invest in Telecom stocks and which Telecom industries have the potential to perform well in various environments. Divided into three comprehensive parts—Getting Started, Telecom Details, and Thinking Like a Portfolio Manager—Fisher Investments on Telecom: Explains some of the sector’s key macro drivers—like interest rates, regulation, and risk aversion Shows how to capitalize on a wide array of macro conditions and industry-specific features to help you form an opinion on each of the industries within the sector Takes you through the major components of the industries within the global Telecom sector and reveals how they operate Offers investment strategies to help you determine when and how to overweight specific industries within the sector Outlines a five-step process to help differentiate firms in this field—designed to help you identify ones with the greatest probability of outperforming Filled with in-depth insights, Fisher Investments on Telecom provides a framework for understanding this sector and its industries to help you make better investment decisions—now and in the future. With this book as your guide, you can gain a global perspective of the Telecom sector and discover strategies to help achieve your investing goals.
Gilman Stuart C. The Ethics Challenge in Public Service. A Problem-Solving Guide Gilman Stuart C. The Ethics Challenge in Public Service. A Problem-Solving Guide Новинка

Gilman Stuart C. The Ethics Challenge in Public Service. A Problem-Solving Guide

6043.19 руб.
This thoroughly revised and updated third edition of The Ethics Challenge in Public Service is the classic ethics text used in public management programs nationwide. The book serves as a valuable resource for public managers who work in a world that presents numerous ethical challenges every day. It is filled with a wealth of practical tools and strategies that public managers can use when making ethical choices in the ambiguous and pressured world of public service. The book also contains new material on topics such as social networking, the use of apology, ethics as applied to public policy, working with elected officials, and more. «The Ethics Challenge in Public Service, now in its third edition, continues to be simply indispensable for teaching public service ethics. Thoroughly updated to encompass the latest developments in the field, this new edition adds both a companion website and an instructor's website, further enhancing its value for both students and faculty.» —Guy B. Adams, Harry S. Truman School of Public Affairs, University of Missouri «If you want to know about ethical decision making in public service, this is the book to read.» —Patricia J. Harned, president, Ethics Resource Center «This book cuts through the rhetoric and the partisanship right to the heart of ethics in the public service; here is a smooth blend of how and why.» —Carole L. Jurkiewicz, Woman's Hospital Distinguished Professor of Healthcare Management, John W. Dupuy Endowed Professor, Louisiana State University
Michael Kelly Fisher Investments on Health Care Michael Kelly Fisher Investments on Health Care Новинка

Michael Kelly Fisher Investments on Health Care

3309.84 руб.
The Fisher Investments On series is designed to provide individual investors, students, and aspiring investment professionals the tools necessary to understand and analyze investment opportunities—primarily for investing in global stocks. Each guide is an easily accessible primer to economic sectors, regions, or other components of the global stock market. While this guide is specifically on Health Care, the basic investment methodology is applicable for analyzing any global sector, regardless of the current macroeconomic environment. Following a top-down approach to investing, Fisher Investments on Heath Care can help you make more informed decisions within the Health Care sector. It skillfully addresses how to determine optimal times to invest in Health Care stocks and which Health Care industries have the potential to perform well in various environments. Explains some of the sector’s key macro drivers—like its defensive characteristics, economic cycles, and investor sentiment Shows how to capitalize on a wide array of macro conditions and industry-specific features to help you form an opinion on each of the industries within the sector Takes you through the major components of the industries within the global Health Care sector and reveals how they operate Offers investment strategies to help you determine when and how to overweight specific industries within the sector Outlines a five-step process to help differentiate firms in this field—designed to help you identify ones with the greatest probability of outperforming Filled with in-depth insights, Fisher Investments on Health Care provides a framework for understanding this sector and its industries to help you make better investment decisions—now and in the future. With this book as your guide, you can gain a global perspective of the Health Care sector and discover strategies to help achieve your investing goals.
Zeger Van der Wal Organizational Ethics Across Sectors Zeger Van der Wal Organizational Ethics Across Sectors Новинка

Zeger Van der Wal Organizational Ethics Across Sectors

6190 руб.
This study aims to determine what is valued most in public and private sector organizational decision making. Despite the recent attention to the values and norms that guide organizational conduct and the extent to which these values and norms are intermixing and converging between government and business, not much empirical data is available on which values characterize which sector. The research outcomes show that just as some important classical differences emerge, a number of similarities between the public and private sector appear to result in a set of common core organizational values. Furthermore, the data support neither increasing adoption of business values in public sector organizations nor flirtation with public values in the business sector. This result contradicts expectations in the literature on New Public Management and Corporate Social Responsibility, suggesting public–private value intermixing. Value solidity seems the dominant feature in both sectors in the Netherlands. Additional analysis shows that “publicness,” the extent to which an organization belongs to the public or the private sector, strongly determines value preferences.
Beth Jones P. Energy Management and Efficiency for the Process Industries Beth Jones P. Energy Management and Efficiency for the Process Industries Новинка

Beth Jones P. Energy Management and Efficiency for the Process Industries

7743.11 руб.
Provides a unique overview of energy management for the process industries Provides an overall approach to energy management and places the technical issues that drive energy efficiency in context Combines the perspectives of freewheeling consultants and corporate insiders In two sections, the book provides the organizational framework (Section 1) within which the technical aspects of energy management, described in Section 2, can be most effectively executed Includes success stories from three very different companies that have achieved excellence in their energy management efforts Covers energy management, including the role of the energy manager, designing and implementing energy management programs, energy benchmarking, reporting, and energy management systems Technical topics cover efficiency improvement opportunities in a wide range of utility systems and process equipment types, as well as techniques to improve process design and operation
Oscar Barros Business Engineering and Service Design with Applications for Health Care Institutions Oscar Barros Business Engineering and Service Design with Applications for Health Care Institutions Новинка

Oscar Barros Business Engineering and Service Design with Applications for Health Care Institutions

4364 руб.
Business Engineering attempts to provide tools, as other engineering disciplines have, for the design of businesses. This implies that enterprises should be formally designed and that their architectures, including processes, people organization, information systems, IT infrastructure and interactions with customers and suppliers should be considered in a systemic way in such design. This Enterprise Design is not a onetime effort, but, in the dynamic environment we face, organizations have to have the capability to continuously evaluate opportunities to improve their designs. Our approach includes the integrated design of a business, its service configuration (architecture) and capacity planning, the resource management processes and the operating processes. Such an approach is based on general patterns that define service design options and analytical methods that make possible resource optimization to meet demand. This is complemented with technology that allows process execution with BPMN tools and web services over SOA. In summary we integrate the design of a business with analytics and supporting IT tools in giving a sound basis for Business Engineering Our proposal has been extensively tested and improved based on the experience with hundreds of projects in all types of service industries performed at the Master in Business Engineering of the University of Chile. Several of such cases, which have had impressive economics results, are summarized in the text. In particula...
Forrester Paul Essential Guide to Operations Management. Concepts and Case Notes Forrester Paul Essential Guide to Operations Management. Concepts and Case Notes Новинка

Forrester Paul Essential Guide to Operations Management. Concepts and Case Notes

4373.36 руб.
This book is a novel treatment of Operations Management. It takes a fresh insight to this increasingly important topic, exploring fundamental principles equally applicable to service and manufacturing situations. The book adapts a strategic stance by providing a framework for effective decision making and is aimed at practising managers who need to design working processes, manage change and make decisions within a strategic framework. The framework and supporting case vignettes allow the practitioner to grasp essential concepts quickly in a range of different operational contexts. «Bamford and Forrester have done an excellent job in creating a concise, salient, and appealing approach – they have captured the essential elements of designing processes, products and work organizations; exploring approaches to operations planning and control; managing change through effective project management and technology transfer; and then managing quality and improvement strategies». —Professor Rob Handfield, Professor of Supply Chain Management, North Carolina State University, USA «This is an excellent concise text that introduces students to all of the key areas – it's an invaluable aid for students in understanding all of the major aspects of operations and their importance to the success of businesses». —Professor Steve Brown, Professor of Management, University of Exeter Business School, University of Exeter, UK «For today's or tomorrow's business leaders this text has well structured invaluable content ready for immediate adoption. Follow the guide, put it into practice, and the rewards will follow». —Mr Vernon Barker, Managing Director, First TransPennine Express, First Group Plc, UK «This book combines technical theory 'book smarts' with real life experience 'street smarts' in a flowing read». —Mr Stephen Oliver, Vice President Marketing & Sales, Vicor Corporation, Boston, USA
Manuel Kniepe Cultural Impacts on Service Design Manuel Kniepe Cultural Impacts on Service Design Новинка

Manuel Kniepe Cultural Impacts on Service Design

5977 руб.
Bachelor Thesis from the year 2018 in the subject Design (Industry, Graphics, Fashion), grade: 1,3, Cologne University of Applied Sciences (Köln International School of Design), language: English, abstract: Nowadays companies are faced with the challenge to successfully place their services and service products in highly competitive local as well as global markets. Therefore this challenge also applies for service designers in established markets and for service design pioneers in emerging markets. With user experience and customer centered approaches becoming increasingly important business factors, proceeding globalization demands a better understanding of how cross-cultural differences shape the way services are used and how they are created. New and emerging service markets like India and China rise the demand for internationally working service designers to incorporate cultural aspects in their process to stay competitive and to nurture and grow the service design sector in untouched markets. Examples from practice in Asia have shown that service providers as well as service users reject approaches which don't resonate with their culture.Cross-cultural tools, such as the cultural dimensions, are used by International Management for decades in order to allow efficient management of multicultural teams and organizations. Their main fields of application certainly lies in business, but in recent years they are also used by design disciplines. Since service design connec...
Valeria Belvedere Sustainable Operations and Supply Chain Management Valeria Belvedere Sustainable Operations and Supply Chain Management Новинка

Valeria Belvedere Sustainable Operations and Supply Chain Management

6581.09 руб.
Sustainable Operations and Supply Chain Management addresses the most relevant topics of operations and supply chain management from the perspective of sustainability. The main focus is to provide a step by step guide for managerial decisions made along the product life-cycle, following a path made up of the following steps: product design, sourcing, manufacturing, packaging and physical distribution, reverses logistics and recovery.
Vadim Aldzhanov IT Architecture from A to Z: Theoretical basis. First Edition Vadim Aldzhanov IT Architecture from A to Z: Theoretical basis. First Edition Новинка

Vadim Aldzhanov IT Architecture from A to Z: Theoretical basis. First Edition

480 руб.
The book contains theoretical knowledge in such IT areas as enterprise architecture, information security, service management, project management, and business process management. It describes the models and approaches to assess the cost of ownership and organizational aspects of IT. The book will be a good asset for IT managers and heads of IT units. The material is presented in a logical order for the methodical study of all aspects of IT operations, as well as using it as a handbook.
Nicolas Mildenstein Change Management and the European Commission Nicolas Mildenstein Change Management and the European Commission Новинка

Nicolas Mildenstein Change Management and the European Commission

3127 руб.
Thesis (M.A.) from the year 2009 in the subject Politics - International Politics - Topic: European Union, grade: 1,0, University of Hannover (Institut für Politische Wissenschaft), language: English, abstract: Since the demise of the Santer Commission, internal reform of the European Commission (EC) has received increased academic and political attention. The more recent academic discourse has focused on assessing outcomes of the Kinnock reforms but is marked by divergent approaches and conflicting interpretations. This text proposes to address these issues by embedding the more practical EC Reform discourse within the more abstract Organization Theory (OT) discourse and applying coherent models of organization and change to EC reform.The first part of the text organizes the OT field within a metatheoretical matrix, proposes coherent models of organization and change, and assesses the dynamics of the management framework market. The second part connects the OT to the EC Reform discourse by analyzing the transfer of management practices from the private to the public sector and by identifying major adoption types across the private-public sector continuum. The third part uses the established models to investigate the changemanagement history of the European Commission, and systematically relates internal management of change to external political action.More specifically, the first part argues that the essence of most organization theories and management frameworks can be com...
Allan Benjamin S. Enterprise Risk and Opportunity Management. Concepts and Step-by-Step Examples for Pioneering Scientific and Technical Organizations Allan Benjamin S. Enterprise Risk and Opportunity Management. Concepts and Step-by-Step Examples for Pioneering Scientific and Technical Organizations Новинка

Allan Benjamin S. Enterprise Risk and Opportunity Management. Concepts and Step-by-Step Examples for Pioneering Scientific and Technical Organizations

5035.41 руб.
Risk management strategy for the pioneering technological sector Enterprise Risk and Opportunity Management provides much-needed guidance tailored specifically to the technological sector. While most enterprise risk management guides are written for traditional businesses and finance firms, this book translates effective enterprise risk and opportunity management (EROM) principles into strategies and practices that work for government, nonprofit, and for-profit organizations in the technological space. Originally designed for noncommercial pioneering enterprises like NASA, an entire chapter is now devoted toward applying the methods to profit-making technological enterprises. A 40-year veteran of the tech sector, Dr. Allan Benjamin outlines risk management strategies for organizations in which the advancement and integration of science and technology within complex systems is necessary for accomplishment of the mission. Commercial EROM strategies do not translate directly when the development and implementation of risky technologies is the organization's primary objective, and clumsy or near-sighted implementation can easily cripple progress. This book provides authoritative guidance tailored to the sector's specialized needs. Maximize opportunity while effectively managing risk Understand the core principles of the technological EROM approach and its interfaces with the management of the organization Comprehend the intricacies of aggregating risks and opportunities from lower to higher levels of the organization Gain expert insights specific to the technology sector Mitigate and control the risk that comes with pursuing discovery In practice, EROM in this sector involves working with mostly qualitative data, and is characterized by high uncertainty. Managing risk without handicapping the organization requires a specific set of adjustments to traditional EROM, and a more nuanced approach to the idea of "acceptable risk. Balance is key in technological EROM, and Enterprise Risk and Opportunity Management provides foundational guidance, real-world strategy, and enlightening examples for getting it right.
Reetu Kapoor and Narinder Kaur Performance Appraisal of Public and New Private Sector Banks in India Reetu Kapoor and Narinder Kaur Performance Appraisal of Public and New Private Sector Banks in India Новинка

Reetu Kapoor and Narinder Kaur Performance Appraisal of Public and New Private Sector Banks in India

6029 руб.
The Indian Banking Industry is going through a period of intense change where the global trends are affecting the banking business. The global financial crisis of 2008 has proved that India banking sector is robust and resilient. In this cut throat era of cyber age new vistas have been opened up for this sector. The study deals with a comprehensive evaluation of the Indian banks and examines the effect of reforms on the performance of the Indian Banking Industry. It covers the comparative growth, efficiency, productivity and profitability among giants of Indian banking sector i.e. public sector banks with the baby units of new generation banks i.e. new private sector banks with the post liberalization focus during the period of 1995-96 to 2007-08. This book portrays the performance of public sector and new private sector banks in India with the help of Data Envelopment Analysis (DEA), Herfindahl's Concentration Index and Profitability Indices. Multivariate Analysis has also been used to check the factors affecting the profitability of banks. This book is useful for academia as well as for economists, analysts and policy makers in the field of Commerce, Economics and Management.
Bishnoi Raveen, Dash Manoj Kumar Uid in Informal Sector Bishnoi Raveen, Dash Manoj Kumar Uid in Informal Sector Новинка

Bishnoi Raveen, Dash Manoj Kumar Uid in Informal Sector

8652 руб.
Unique Identification (UID) in Informal Sector: This book is meant for students and research scholars studying Informal sector. It focuses on level of awareness, benefits and challenges and business, social and economic impact of UID in informal sector. This research explored UID approaches in informal sector in rapidly changing and highly competitive environment and what is the effect of these systems as perceived by the public. It covers the major role of street vendors in this sector. The outcome of the research suggests a policy framework to local government.
William Gemkow An investigation of service quality in upscale hotels using the critical incident technique William Gemkow An investigation of service quality in upscale hotels using the critical incident technique Новинка

William Gemkow An investigation of service quality in upscale hotels using the critical incident technique

1664 руб.
Research Paper (postgraduate) from the year 2010 in the subject Business economics - Business Management, Corporate Governance, grade: A, University of Brighton (School of Service Management), course: International Hospitality Management, language: English, abstract: During the last years, quality has become crucial factor in the hospitality industry as customers become more demanding and evaluate the received services more critically. This research papers aims to identify and examine issues of service quality received in upscale hotels using the critical incident technique.The academic literature, including books, journals and other sources will be critically evaluated with interest to service quality and service failures. The findings are drawn from a survey conducted among students and lecturers.The results show a range of satisfiers and dissatisfiers relating the service delivery in an upscale hotel. Lastly, conclusion and recommendations for future research are given.
Paul Temporal Branding for the Public Sector. Creating, Building and Managing Brands People Will Value Paul Temporal Branding for the Public Sector. Creating, Building and Managing Brands People Will Value Новинка

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How to apply for-profit marketing strategies to non-profit organizations Branding for the Public Sector presents powerful and effective branding strategies for the public sector illustrated through case studies and examples. The book covers branding architecture, brand vision, market research, brand perception, engagement, communication, managing brand change and much more. Additionally, the book highlights the future of public sector branding and how organizations in the public sector may be a key driver of economic growth and prosperity through the twenty-first century. Branding for the Public Sector offers expert guidance for managers and leaders who want to build powerful, influential brands in the public sector. Presents strategies and actions for building a powerful, memorable public sector brand Explains why the public sector will be the next huge growth sector in branding Explores the competencies needed to successfully manage a public sector brand
Alireza Bahadori Waste Management in the Chemical and Petroleum Industries Alireza Bahadori Waste Management in the Chemical and Petroleum Industries Новинка

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The global chemical and petroleum industries have always had the challenge of disposing of chemical wastes, by-products, and residuals, but with traditional techniques such as deep well injection and incineration proving flawed, the need for disposal by legal, safe and economically effective means has never been greater. Increasingly, the need to produce without pollution is the preferred model for industry, and the strategy of waste minimization is seen as the best way forward. This is particularly relevant in the petrochemical and chemical industries, where large quantities of hazardous and toxic wastes are produced which can pose formidable disposal problems. Covering the essentials of treatment, recovery and disposal of waste, as well as the requirements for process design and engineering of equipment and facilities in the chemical and petroleum industries, this book includes chapters on: Wastewater Treatment Physical Unit Operations Chemical Treatment Biological Treatment Wastewater Treatment in Unconventional Oil and Gas Industries Wastewater Sewer Systems Sewage Treatment Solid Waste Treatment and Disposal Primarily aimed at researchers and advanced students in chemical, petroleum, and environmental fields as well as those in civil engineering, this book should also provide a unique reference for industry practitioners and anyone interested in chemical and petroleum waste treatment and disposal.
Steven Cohen Sustainability Policy. Hastening the Transition to a Cleaner Economy Steven Cohen Sustainability Policy. Hastening the Transition to a Cleaner Economy Новинка

Steven Cohen Sustainability Policy. Hastening the Transition to a Cleaner Economy

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A complete guide to sustainability policy at the federal, state, and local levels Sustainability Policy: Hastening the Transition to a Cleaner Economy is a fundamental guide for public sector professionals new to sustainability policy development, implementation, strategy, and practice. Featuring detailed cases highlighting innovative sustainability initiatives, this book explores the elements that constitute effective policy, and the factors that can help or hinder implementation and adoption. Readers gain insight into policies in effect at the federal, state, and local levels, in the areas of water, energy, material use, and waste management, and the reasons why local policies are often the most innovative and successful. Discussion surrounding monitoring and measurement addresses the lack of standardization, as well as the government's critical role in leading the field toward generally accepted sustainability metrics, while outlining the reasons why certain policies are more feasible than others. This book is an introductory resource, written in non-technical language, and organized in a coherent manner that establishes foundational knowledge before introducing more complex issues. Even readers with little background in sustainability will gain insight into the current state of the field and the issues at hand. Understand sustainability in public and private enterprises, including the role of government and public policy Learn the current standing federal, state, and local policies surrounding sustainability Discover what makes an effective sustainability policy, including measurement and evaluation metrics Explore the politics and future of sustainability, and the barriers to change Sustainability is a hot topic in both the public and private sector, with vocal advocates on both sides of every issue, so developing effective policy is crucial. For public sector professionals entering the sustainability field, Introduction to Sustainability Policy & Management is a valuable resource.
Steve Baron, Philippa Hunter-Jones Service and Service Systems. Provider Challenges and Directions in Unsettled Times Steve Baron, Philippa Hunter-Jones Service and Service Systems. Provider Challenges and Directions in Unsettled Times Новинка

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This text is designed for use in a course in an applied international corporate finance for managers and executives. Instead of the encyclopedic approach, the text focuses on the two main issues of interest to managers who deal with overseas operations. The first main issue is how uncertain foreign exchange (FX) rate changes affect a firm's ongoing cash flows and equity value, and what can be done about that risk. The second main issue is the estimation of the cost of capital for international operations and the evaluation of overseas investment proposals. Numerous examples of real world companies are used.

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A multidisciplinary approach to problem-solving in community-based organizations using decision models and operations research applications A comprehensive treatment of public-sector operations research and management science, Decision Science for Housing and Community Development: Localized and Evidence-Based Responses to Distressed Housing and Blighted Communities addresses critical problems in urban housing and community development through a diverse set of decision models and applications. The book represents a bridge between theory and practice and is a source of collaboration between decision and data scientists and planners, advocates, and community practitioners. The book is motivated by the needs of community-based organizations to respond to neighborhood economic and social distress, represented by foreclosed, abandoned, and blighted housing, through community organizing, service provision, and local development. The book emphasizes analytic approaches that increase the ability of local practitioners to act quickly, thoughtfully, and effectively. By doing so, practitioners can design and implement responses that reflect stakeholder values associated with healthy and sustainable communities; that benefit from increased organizational capacity for evidence-based responses; and that result in solutions that represent improvements over the status quo according to multiple social outcome measures. Featuring quantitative and qualitative analytic methods as well as prescriptive and exploratory decision modeling, the book also includes: Discussions of the principles of decision theory and descriptive analysis to describe ways to identify and quantify values and objectives for community development Mathematical programming applications for real-world problem solving in foreclosed housing acquisition and redevelopment Applications of case studies and community-engaged research principles to analytics and decision modeling Decision Science for Housing and Community Development: Localized and Evidence-Based Responses to Distressed Housing and Blighted Communities is an ideal textbook for upper-undergraduate and graduate-level courses in decision models and applications; humanitarian logistics; nonprofit operations management; urban operations research; public economics; performance management; urban studies; public policy; urban and regional planning; and systems design and optimization. The book is also an excellent reference for academics, researchers, and practitioners in operations research, management science, operations management, systems engineering, policy analysis, city planning, and data analytics.
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