the lines eye – poetic experience american sight



Richard Gray A History of American Poetry Richard Gray A History of American Poetry Новинка

Richard Gray A History of American Poetry

7093.94 руб.
A History of American Poetry presents a comprehensive exploration of the development of American poetic traditions from their pre-Columbian origins to the present day. Offers a detailed and accessible account of the entire range of American poetry Situates the story of American poetry within crucial social and historical contexts, and places individual poets and poems in the relevant intertextual contexts Explores and interprets American poetry in terms of the international positioning and multicultural character of the United States Provides readers with a means to understand the individual works and personalities that helped to shape one of the most significant bodies of literature of the past few centuries
Erik Martiny A Companion to Poetic Genre Erik Martiny A Companion to Poetic Genre Новинка

Erik Martiny A Companion to Poetic Genre

4239.99 руб.
A Companion to Poetic Genre brings together over 40 contributions from leading academics to provide critical overviews of poetic genres and their modern adaptations. Covers a large range of poetic cultural traditions from Britain, Ireland, North America, Japan and the Caribbea Summarises many genres from their earliest origins to their most recent renderings The only full-length critical collection to deal with modern adaptations of poetic genres Contributors include Bernard O’Donoghue, Stephen Burt, Jahan Ramazani, and many other notable scholars of poetry and poetics
Donald Wright R. African Americans in the Colonial Era. From African Origins through the American Revolution Donald Wright R. African Americans in the Colonial Era. From African Origins through the American Revolution Новинка

Donald Wright R. African Americans in the Colonial Era. From African Origins through the American Revolution

1972.89 руб.
What are the origins of slavery and race-based prejudice in the mainland American colonies? How did the Atlantic slave trade operate to supply African labor to colonial America? How did African-American culture form and evolve? How did the American Revolution affect men and women of African descent? Previous editions of this work depicted African-Americans in the American mainland colonies as their contemporaries saw them: as persons from one of the four continents who interacted economically, socially, and politically in a vast, complex Atlantic world. It showed how the society that resulted in colonial America reflected the mix of Atlantic cultures and that a group of these people eventually used European ideas to support creation of a favorable situation for those largely of European descent, omitting Africans, who constituted their primary labor force. In this fourth edition of African Americans in the Colonial Era: From African Origins through the American Revolution, acclaimed scholar Donald R. Wright offers new interpretations to provide a clear understanding of the Atlantic slave trade and the nature of the early African-American experience. This revised edition incorporates the latest data, a fresh Atlantic perspective, and an updated bibliographical essay to thoroughly explore African-Americans’ African origins, their experience crossing the Atlantic, and their existence in colonial America in a broadened, more nuanced way.
David Hopkins Reading Paradise Lost David Hopkins Reading Paradise Lost Новинка

David Hopkins Reading Paradise Lost

4625.8 руб.
Casting a fresh perspective on the greatest long poem in English, David Hopkins guides the reader through the inspiring poetic landscape of Milton’s great epic Paradise Lost, a work of literature which has compelled and fascinated readers down the ages and which offers enduring insight into the human condition A welcome aesthetic focus on the poetic experience of reading Paradise Lost rather than its religious or political context Provides a nuanced, unified vision of the poem from a celebrated authority on English poetry of the period Includes consideration of the poem's earlier champions and critics Passionately advocates Paradise Lost's continuing artistic and philosophical relevance
John Rowe Carlos A Concise Companion to American Studies John Rowe Carlos A Concise Companion to American Studies Новинка

John Rowe Carlos A Concise Companion to American Studies

15428.33 руб.
A Companion to American Studies is an essential volume that brings together voices and scholarship from across the spectrum of American experience. A collection of 22 original essays which provides an unprecedented introduction to the «new» American Studies: a comparative, transnational, postcolonial and polylingual discipline Addresses a variety of subjects, from foundations and backgrounds to the field, to different theories of the “new” American Studies, and issues from globalization and technology to transnationalism and post-colonialism Explores the relationship between American Studies and allied fields such as Ethnic Studies, Feminist, Queer and Latin American Studies Designed to provoke discussion and help students and scholars at all levels develop their own approaches to contemporary American Studies
Cooper James Fenimore The Wept of Wish-Ton-Wish Cooper James Fenimore The Wept of Wish-Ton-Wish Новинка

Cooper James Fenimore The Wept of Wish-Ton-Wish

1221 руб.
James Fenimore Cooper was a prolific and popular American writer of the first half of the 19th century. His historical romances of frontier and Indian life in the early American days created a unique form of American literature. Set in the seventeenth century on frontier land, The Wept of Wish-Ton-Wish is a fairly realistic story of the early American wilderness experience. Captain Mark Heathcote, a widower, decides to leave the Massachusetts Bay Colony and resettle in a fertile valley of the Connecticut Territory, not far from Fort Hartford. The new settlement is called Wish-Ton-Wish, a name which, the author claims, is the Indian term for whippoorwill.
Bruce Loeffler The Experience. The 5 Principles of Disney Service and Relationship Excellence Bruce Loeffler The Experience. The 5 Principles of Disney Service and Relationship Excellence Новинка

Bruce Loeffler The Experience. The 5 Principles of Disney Service and Relationship Excellence

1607.52 руб.
Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience ­– the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles – Impression, Connection, Attitude, Response, and Exceptionals – give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of Experience you are currently offering. You can then determine exactly what the «customer experience» should be for your company, and the changes required to make it happen. The Walt Disney Company is the most recognized name in the world for customer service. The «Disney Experience» draws customers from all around the world,. This book describes what it takes to achieve that level of Experience, and how any organization can do it with the right strategy and attention to detail. When the Experience is enhanced, the opportunity arises to convert customers to ambassadors who will share their Experience with others. Find «the experience» and what it means to the Organization Learn the five levels of experience, and why most companies fail at it Identify service problems that face every company in the marketplace Utilize the Experience Quotient and apply the I. C.A.R.E. principles Learn how to convert customers to ambassadors who share their story with others Customers are the lifeblood of business. A great product offering isn't enough in today's marketplace, where everyone's looking for an "experience.” Imagine the kind of value a Disney-level customer experience could bring to your organization. The Experience is a guide to getting there, from an insider's perspective.
Melville Herman Redburn Melville Herman Redburn Новинка

Melville Herman Redburn

917 руб.
Herman Melville (1819-1891) was an American poet and novelist of the American Renaissance, best known for his allusive adventure novel "Moby-Dick." Partly based on the author's experience, "Redburn" is a fascinating coming- of-age story of a young sailor Wellington Redburn, who decides to leave New York in search of a better life in Liverpool, England. It is a moving tale about losing an innocent outlook on life and obtaining life experience through overcoming adversity.
Beastings Beastings Новинка

Beastings

683 руб.
A girl and a baby. A priest and a poacher. A savage pursuit through the landscape of a changing rural England.When a teenage girl leaves the workhouse and abducts a child placed in her care, the local priest is called upon to retrieve them. Chased through the Cumbrian mountains of a distant past, the girl fights starvation and the elements, encountering the hermits, farmers and hunters who occupy the remote hillside communities. An American Southern Gothic tale set against the violent beauty of Northern England, Beastings is a sparse and poetic novel about morality, motherhood and corruption.
Melville H. Redburn Melville H. Redburn Новинка

Melville H. Redburn

632 руб.
Herman Melville (1819-1891) was an American poet and novelist of the American Renaissance, best known for his allusive adventure novel "Moby-Dick." Partly based on the author's experience, "Redburn" is a fascinating coming- of-age story of a young sailor Wellington Redburn, who decides to leave New York in search of a better life in Liverpool, England. It is a moving tale about losing an innocent outlook on life and obtaining life experience through overcoming adversity.
Lois Rudnick P. American Identities. An Introductory Textbook Lois Rudnick P. American Identities. An Introductory Textbook Новинка

Lois Rudnick P. American Identities. An Introductory Textbook

11557.59 руб.
American Identities is a dazzling array of primary documents and critical essays culled from American history, literature, memoir, and popular culture that explore major currents and trends in American history from 1945 to the present. Charts the rich multiplicity of American identities through the different lenses of race, class, and gender, and shaped by common historical social processes such as migration, families, work, and war. Includes editorial introductions for the volume and for each reading, and study questions for each selection. Enables students to engage in the history-making process while developing the skills crucial to interpreting rich and enduring cultural texts. Accompanied by an instructor's guide containing reading, viewing, and listening exercises, interview questions, bibliographies, time-lines, and sample excerpts of students' family histories for course use.
Ferran Martín Artificial Transmission Lines for RF and Microwave Applications Ferran Martín Artificial Transmission Lines for RF and Microwave Applications Новинка

Ferran Martín Artificial Transmission Lines for RF and Microwave Applications

9512.5 руб.
This book presents and discusses alternatives to ordinary transmission lines for the design and implementation of advanced RF/microwave components in planar technology. This book is devoted to the analysis, study and applications of artificial transmission lines mostly implemented by means of a host line conveniently modified (e.g., with modulation of transverse dimensions, with etched patterns in the metallic layers, etc.) or with reactive loading, in order to achieve novel device functionalities, superior performance, and/or reduced size. The author begins with an introductory chapter dedicated to the fundamentals of planar transmission lines. Chapter 2 is focused on artificial transmission lines based on periodic structures (including non-uniform transmission lines and reactively-loaded lines), and provides a comprehensive analysis of the coupled mode theory. Chapters 3 and 4 are dedicated to artificial transmission lines inspired by metamaterials, or based on metamaterial concepts. These chapters include the main practical implementations of such lines and their circuit models, and a wide overview of their RF/microwave applications (including passive and active circuits and antennas). Chapter 5 focuses on reconfigurable devices based on tunable artificial lines, and on non-linear transmission lines. The chapter also introduces several materials and components to achieve tuning, including diode varactors, RF-MEMS, ferroelectrics, and liquid crystals. Finally, Chapter 6 covers other advanced transmission lines and wave guiding structures, such as electroinductive-/magnetoinductive-wave lines, common-mode suppressed balanced lines, lattice-network artificial lines, and substrate integrated waveguides. Artificial Transmission Lines for RF and Microwave Applications provides an in-depth analysis and discussion of artificial transmission lines, including design guidelines that can be useful to researchers, engineers and students.
Lauren Hawkeye Between The Lines Lauren Hawkeye Between The Lines Новинка

Lauren Hawkeye Between The Lines

299.45 руб.
'I want you to warm me up. ' Jo Marchande writes about sexy adventures. Only Jo hasn't experienced anything remotely naughty. A moment of illicit voyeurism reunites her with Theo Laurence, the boy she once loved. Now their ‘unfinished business’ is her chance to experience the wickedness she so craves…
Turner Turner Новинка

Turner

1490 руб.
In the work of Joseph Mallord William Turner (1775-1851) lies an impact akin to a sudden acquisition of sight. His landscapes and seascapes scorch the eye with such...
O. Henry Heart of the West O. Henry Heart of the West Новинка

O. Henry Heart of the West

528 руб.
William Sydney Porter known by his pen name O. Henry, was an American short story writer. His stories are known for their surprise endings. "Heart of the West" is a collection of humorous and sentimental stories of sheepherders, cowpunchers, trail cooks, prospectors, outlaws, and Texas Rangers offer the modern reader a window into the often mythologized American West. Perhaps reflecting O. Henry's own experience as a young man in the middle of nowhere, where women were few and far between, many of the stories are comic tales of romantic rivalry.
Richard Gray A History of American Literature Richard Gray A History of American Literature Новинка

Richard Gray A History of American Literature

11030.16 руб.
Updated throughout and with much new material, A History of American Literature, Second Edition, is the most up-to-date and comprehensive survey available of the myriad forms of American Literature from pre-Columbian times to the present. The most comprehensive and up-to-date history of American literature available today Covers fiction, poetry, drama, and non-fiction, as well as other forms of literature including folktale, spirituals, the detective story, the thriller, and science fiction Explores the plural character of American literature, including the contributions made by African American, Native American, Hispanic and Asian American writers Considers how our understanding of American literature has changed over the past?thirty years Situates American literature in the contexts of American history, politics and society Offers an invaluable introduction to American literature for students at all levels, academic and general readers
Richard Avedon, James Baldwin: Nothing Personal Richard Avedon, James Baldwin: Nothing Personal Новинка

Richard Avedon, James Baldwin: Nothing Personal

8050 руб.
This meticulous reprint of Richard Avedon and James Baldwin's searing monograph, Nothing Personal, explores the contradictions at the heart of American experience,...
Henry О. Heart of the West = Сердце Запад: на англ.яз. Henry О. Heart of the West = Сердце Запад: на англ.яз. Новинка

Henry О. Heart of the West = Сердце Запад: на англ.яз.

476 руб.
William Sydney Porter known by his pen name O. Henry, was an American short story writer. His stories are known for their surprise endings. "Heart of the West" is a collection of humorous and sentimental stories of sheepherders, cowpunchers, trail cooks, prospectors, outlaws, and Texas Rangers offer the modern reader a window into the often mythologized American West. Perhaps reflecting O. Henry's own experience as a young man in the middle of nowhere, where women were few and far between, many of the stories are comic tales of romantic rivalry.
Charles Spence The Perfect Meal. The Multisensory Science of Food and Dining Charles Spence The Perfect Meal. The Multisensory Science of Food and Dining Новинка

Charles Spence The Perfect Meal. The Multisensory Science of Food and Dining

3069.71 руб.
The authors of The Perfect Meal examine all of the elements that contribute to the diner?s experience of a meal (primarily at a restaurant) and investigate how each of the diner?s senses contributes to their overall multisensory experience. The principal focus of the book is not on flavor perception, but on all of the non-food and beverage factors that have been shown to influence the diner?s overall experience. Examples are: the colour of the plate (visual) the shape of the glass (visual/tactile) the names used to describe the dishes (cognitive) the background music playing inside the restaurant (aural) Novel approaches to understanding the diner?s experience in the restaurant setting are explored from the perspectives of decision neuroscience, marketing, design, and psychology. 2015 Popular Science Prose Award Winner.
Галина Мирная The Poetic English. Сборник стихов и рифмовок на английском языке Галина Мирная The Poetic English. Сборник стихов и рифмовок на английском языке Новинка

Галина Мирная The Poetic English. Сборник стихов и рифмовок на английском языке

120 руб.
Прочитать, перевести, выучить – какую скуку наводят на нас эти слова. Разве можно изучать английский язык с удовольствием, легко и весело? Конечно, можно! Сложные грамматические структуры и замысловатые фразы, облачённые в рифмы, становятся понятными и интересными с книгой «The Poetic English».
Philip Sheldrake Julian of Norwich. In God's Sight Her Theology in Context Philip Sheldrake Julian of Norwich. In God's Sight Her Theology in Context Новинка

Philip Sheldrake Julian of Norwich. In God's Sight Her Theology in Context

4822.56 руб.
A noted scholar examines the work of the English mystic Julian of Norwich Julian of Norwich is the late fourteenth-century and early fifteenth-century English woman theologian. With her mystical writings, she has become one of the most popular and influential spiritual figures of our times. In Julian of Norwich: In God's Sight, the eminent scholar Philip Sheldrake offers a study of the theology that Julian expresses in her writings. The author examines what is known about Julian’s mystical experience or mystical consciousness, discusses what can be surmised about Julian’s likely identity and places her writings in historical, cultural and spiritual contexts. Julian of Norwich: In God's Sight is based on a faithful reading of Julian’s texts, especially the Long Text, as well as on her own declared theological-spiritual purpose. This compelling book: Presents a contextually-grounded and text-related study of the key elements of Julian’s theology Offers a scholarly work by a well-known expert in the field Unlocks an ever-richer understanding of Julian’s writings Includes an examination of the key texts attributed to Julian Written for students of theology and those interested in learning more about this popular mystic, Julian of Norwich: In God's Sight offers ascholarly review of Julian’s most important writings.
Fox Sandra Young Learners English Starters Practice Tests (+CD) Fox Sandra Young Learners English Starters Practice Tests (+CD) Новинка

Fox Sandra Young Learners English Starters Practice Tests (+CD)

2489 руб.
The Cambridge ESOL Young Learners English Tests are often a child's first experience of exams and the emphasis is very much on making the experience a positive one. This is reflected both in the beautifully illustrated practice tests and in the Teacher's Notes.
Cooper James Fenimore The Pilot: A Tale of the Sea Cooper James Fenimore The Pilot: A Tale of the Sea Новинка

Cooper James Fenimore The Pilot: A Tale of the Sea

1277 руб.
James Fenimore Cooper was a prolific and popular American writer of the first half of the 19th century. His historical romances of frontier and Indian life in the early American days created a unique form of American literature. The Pilot: A Tale of the Sea is a historical novel, first published in January 1824. Its subject is the life of a naval pilot during the American Revolution. The main character of the story leads the American Navy in dangerous raids on the English coast.
O. Henry Collected Short Stories X O. Henry Collected Short Stories X Новинка

O. Henry Collected Short Stories X

419 руб.
William Sydney Porter known by his pen name O. Henry, was an American short story writer. His wit and plot twists were adored by his readers, but often panned by the critics. Collected Short Stories is a collection of humorous and sentimental stories of sheepherders, cowpunchers, trail cooks, prospectors, outlaws, and Texas Rangers that offer the modern reader a window into American West. Perhaps reflecting O. Henry's own experience as a young man in the middle of nowhere, where women were few and far between, many of the stories are comic tales of romantic rivalry.
Steven Mintz African American Voices. A Documentary Reader, 1619-1877 Steven Mintz African American Voices. A Documentary Reader, 1619-1877 Новинка

Steven Mintz African American Voices. A Documentary Reader, 1619-1877

2156.65 руб.
A succinct, up-to-date overview of the history of slavery that places American slavery in comparative perspective. Provides students with more than 70 primary documents on the history of slavery in America Includes extensive excerpts from slave narratives, interviews with former slaves, and letters by African Americans that document the experience of bondage Comprehensive headnotes introduce each selection A Visual History chapter provides images to supplement the written documents Includes an extensive bibliography and bibliographic essay
O. Henry Collected Short Stories XI O. Henry Collected Short Stories XI Новинка

O. Henry Collected Short Stories XI

419 руб.
William Sydney Porter known by his pen name 0. Henry, was an American short story writer. His wit and plot twists were adored by his readers, but often panned by the critics. Collected Short Stories is a collection of humorous and sentimental stories of sheepherders, cowpunchers, trail cooks, prospectors, outlaws, and Texas Rangers that offer the modern reader a window into American West. Perhaps reflecting O. Henry's own experience as a young man in the middle of nowhere, where women were few and far between, many of the stories are comic tales of romantic rivalry.
William Cullen First lines of the practice of physic. Vol. 1 William Cullen First lines of the practice of physic. Vol. 1 Новинка

William Cullen First lines of the practice of physic. Vol. 1

0 руб.
Полный вариант заголовка: «First lines of the practice of physic : Vol. 1 : in 2 volumes / by William Cullen ; with supplementary notes, including the more recent improvements in the practice of medecine, by Peter Reid».
Jordi Punti Messi: Lessons in Style Jordi Punti Messi: Lessons in Style Новинка

Jordi Punti Messi: Lessons in Style

695 руб.
SHORTLISTED FOR THE TELEGRAPH SPORTS BOOK AWARDS BIOGRAPHY OF THE YEAR.In 22 short chapters, acclaimed Catalan writer Jordi Punti explores the beauty, the genius and the obsession of Lionel Messi. He takes us from the near-mythical scenery of a South American footballing youth to the glory and the struggle of a life on the international stage, capturing along the way our enduring desire to relive our experience of the beautiful game.WINNER OF BOOK OF THE YEAR AT THE PANENKA AWARDS IN SPAIN.
Susana Nuccetelli A Companion to Latin American Philosophy Susana Nuccetelli A Companion to Latin American Philosophy Новинка

Susana Nuccetelli A Companion to Latin American Philosophy

17556.78 руб.
This comprehensive collection of original essays written by an international group of scholars addresses the central themes in Latin American philosophy. Represents the most comprehensive survey of historical and contemporary Latin American philosophy available today Comprises a specially commissioned collection of essays, many of them written by Latin American authors Examines the history of Latin American philosophy and its current issues, traces the development of the discipline, and offers biographical sketches of key Latin American thinkers Showcases the diversity of approaches, issues, and styles that characterize the field
Richard Gray A Brief History of American Literature Richard Gray A Brief History of American Literature Новинка

Richard Gray A Brief History of American Literature

9409.78 руб.
A Brief History of American Literature offers students and general readers a concise and up-to-date history of the full range of American writing from its origins until the present day. Represents the only up-to-date concise history of American literature Covers fiction, poetry, drama and non-fiction, as well as looking at other forms of literature including folktales, spirituals, the detective story, the thriller and science fiction Considers how our understanding of American literature has changed over the past twenty years Offers students an abridged version of History of American Literature, a book widely considered the standard survey text Provides an invaluable introduction to the subject for students of American literature, American studies and all those interested in the literature and culture of the United States
Nadal Kevin L. Filipino American Psychology. A Handbook of Theory, Research, and Clinical Practice Nadal Kevin L. Filipino American Psychology. A Handbook of Theory, Research, and Clinical Practice Новинка

Nadal Kevin L. Filipino American Psychology. A Handbook of Theory, Research, and Clinical Practice

4243.85 руб.
Praise for Filipino American Psychology: A Handbook of Theory, Research, and Clinical Practice «Filipino American Psychology: A Handbook of Theory, Research, and Clinical Practice is destined to make a major contribution to the field of Asian American psychology and to the larger field of multicultural psychology.» —From the Foreword by Derald Wing Sue, PhD Professor of Psychology and Education, Teachers College, Columbia University «Dr. Nadal has done a superb job of locating the experiences of Filipino Americans within the larger scholarship on ethnic minority psychology, while also highlighting the complexity, richness, and uniqueness of their psychological experiences. This book should be a part of everyone's library.» —E.J.R. David, PhD Assistant Professor, Department of Psychology, University of Alaska Anchorage «Ranging from historical contexts to present-day case studies, theoretical models to empirical findings, self-reflection activities to online and media resources, Filipino American Psychology will engage, stimulate, and challenge both novices and experts. Without question, Dr. Nadal's book is a foundational text and a one-stop resource for both the Filipino American community and the community of mental health professionals.» —Alvin N. Alvarez, PhD Professor, San Francisco State University A landmark volume exploring contemporary issues affecting Filipino Americans, as well as the most successful mental health strategies for working with Filipino American clients Addressing the mental health needs of the Filipino American population—an often invisible, misunderstood, and forgotten group—Filipino American Psychology provides counselors and other mental health practitioners with the knowledge, awareness, and skills they can use to become effective and culturally competent when working with their Filipino American clients. Filipino American Psychology begins by looking at the unique cultural, social, political, economic, and mental health needs of Filipino Americans. Noted expert—and Filipino American—Kevin Nadal builds on a foundational understanding of the unique role and experience of Filipino Americans, offering strategies for more effective clinical work with Filipino Americans in a variety of settings. A must-read for mental health professionals as well as educators and students in the mental health field, Filipino American Psychology is an insightful look at the Filipino American community and the nuances of the Filipino American psyche.
Stoker Bram The Mystery of the Sea Stoker Bram The Mystery of the Sea Новинка

Stoker Bram The Mystery of the Sea

886 руб.
Bram Stoker (1847-1912) was an Irish novelist, best known today for his universally famous gothic novel "Dracula," the main villain of which is still one of the most popular antagonists in the modern media. The novel "The Mystery of the Sea" tells the story of Archibald Hunter, an Englishman from Aberdeenshire, Scotland, who meets and falls in love with an American heiress Marjory Drake. She is involved with the intrigues of the Spanish-American War, and all of a sudden, Archibald becomes a participant in a complex scheme including kidnapping, secret codes and even second sight that unfolds in front of him over the course of the story.
Cooper James Fenimore Jack Tier; or, the Florida Reef Cooper James Fenimore Jack Tier; or, the Florida Reef Новинка

Cooper James Fenimore Jack Tier; or, the Florida Reef

1354 руб.
James Fenimore Cooper was a prolific and popular American writer of the first half of the 19th century. His historical romances of frontier and Indian life in the early American days created a unique form of American literature. Jack Tier; or, the Florida Reef is a novel set during the Mexican-American war that describes an untraditional lovestory.
Ben Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience Ben Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience Новинка

Ben Reason Service Design for Business. A Practical Guide to Optimizing the Customer Experience

1800.42 руб.
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.
Tzyh-Ghuang Ma Synthesized Transmission Lines. Design, Circuit Implementation, and Phased Array Applications Tzyh-Ghuang Ma Synthesized Transmission Lines. Design, Circuit Implementation, and Phased Array Applications Новинка

Tzyh-Ghuang Ma Synthesized Transmission Lines. Design, Circuit Implementation, and Phased Array Applications

10243.48 руб.
An original advanced level reference appealing to both the microwave and antenna communities An overview of the research activity devoted to the synthesis of transmission lines by means of electrically small planar elements, highlighting the main microwave applications and the potential for circuit miniaturization Showcases the research of top experts in the field Presents innovative topics on synthesized transmission lines, which represent fundamental elements in microwave and mm-wave integrated circuits, including on-chip integration Covers topics that are related to the microwave community (transmission lines), and topics that are related to the antenna community (phased arrays), broadening the readership appeal
Brophy Alfred L. A Companion to American Legal History Brophy Alfred L. A Companion to American Legal History Новинка

Brophy Alfred L. A Companion to American Legal History

16358.12 руб.
A Companion to American Legal History presents a compilation of the most recent writings from leading scholars on American legal history from the colonial era through the late twentieth century. Presents up-to-date research describing the key debates in American legal history Reflects the current state of American legal history research and points readers in the direction of future research Represents an ideal companion for graduate and law students seeking an introduction to the field, the key questions, and future research ideas
By the River Piedra I Sat Down and Wept By the River Piedra I Sat Down and Wept Новинка

By the River Piedra I Sat Down and Wept

590 руб.
From Paulo Coelho, author of the international bestseller The Alchemist, comes a poignant, richly poetic story that reflects the depth of love and life. Rarely does...
POETIC LICENCE Сандалии POETIC LICENCE Сандалии Новинка

POETIC LICENCE Сандалии

7500 руб.
замшевая ткань, в горошек, open toe, квадратный каблук, обтянутый каблук, внутри на подкладке, резиновая подошва, пряжки, содержит нетекстильные части животного происхождения
James Stazicker The Structure of Perceptual Experience James Stazicker The Structure of Perceptual Experience Новинка

James Stazicker The Structure of Perceptual Experience

2557.4 руб.
This innovative new collection features six original essays exploring the spatial, temporal, and other structures that shape conscious perception. Includes cutting-edge research on an increasingly influential topic in the philosophy of the mind Explores structural differences between the senses and between different theories of perceptual experience Offers innovative new arguments on the philosophy of perception written by leading scholars in the field
Veronica Larsson Inkjet orgasm. The whole truth about the jet orgasm in girls. Personal female experience Veronica Larsson Inkjet orgasm. The whole truth about the jet orgasm in girls. Personal female experience Новинка

Veronica Larsson Inkjet orgasm. The whole truth about the jet orgasm in girls. Personal female experience

236 руб.
Squirt – the theory and practice of the mostmysterious female orgasm.In this manual you will learn how the squirt differs from other types of orgasms, how to help it reach its partner, advice to women on its quick achievement. Myths and truth about the squirt, the history of observations, personal experience, etc.
Cooper James Fenimore The Pioneers Cooper James Fenimore The Pioneers Новинка

Cooper James Fenimore The Pioneers

876 руб.
The Pioneers enters of Cooper's Leatherstocking Tales, and the one that incorporates most fully his own experience of growing up in a town of the American frontier. The heart of the novel is a conflict over who owns America, and by what concept of right. The competing claims of Native Americans, Tory loyalists, roving hunters, and visionary cultivators are pitted against one another in the area of history, and the magical village of Cooper's youth becomes the scene in which a nation's destiny is forged. Just as accessible and enjoyable for today's modern readers as it would have been when first published well over a century ago, the novel is one of the great works of American literature and continues to be widely read throughout the world.
Джеймс Фенимор Купер The Pioneers Джеймс Фенимор Купер The Pioneers Новинка

Джеймс Фенимор Купер The Pioneers

199 руб.
The Pioneers enters of Cooper’s Leatherstocking Tales, and the one that incorporates most fully his own experience of growing up in a town of the American frontier. The heart of the novel is a conflict over who owns America, and by what concept of right. The competing claims of Native Americans, Tory loyalists, roving hunters, and visionary cultivators are pitted against one another in the area of history, and the magical village of Cooper’s youth becomes the scene in which a nation’s destiny is forged. Just as accessible and enjoyable for today’s modern readers as it would have been when first published well over a century ago, the novel is one of the great works of American literature and continues to be widely read throughout the world.
Fitzgerald Francis Scott Tender is the Night Fitzgerald Francis Scott Tender is the Night Новинка

Fitzgerald Francis Scott Tender is the Night

361 руб.
Heartbreaking American masterpiece of the "Roaring Twenties" based on Fitzgerald's own experience. It is the French Riviera in the 1920s. Nicole and Dick Diver are a wealthy, elegant, magnetic couple. A coterie of admirers are drawn to them, none more so than the blooming young starlet Rosemary Hoyt. When Rosemary falls for Dick, the Diver's calculated perfection begins to crack. As dark truths emerge, Fitzgerald shows both the disintegration of a marriage and the failure of idealism. Tender is the Night is as sad as it is beautiful.
Cooper James Fenimore The Wept of Wish-Ton-Wish Cooper James Fenimore The Wept of Wish-Ton-Wish Новинка

Cooper James Fenimore The Wept of Wish-Ton-Wish

805 руб.
Set in the seventeenth century on frontier land later to become part of Connecticut, The Wept of Wish-Ton-Wish is a fairly realistic story of the early American wilderness experience. Captain Mark Heathcote, a widower now for more than twenty years, decides to leave the Massachusetts Bay Colony and resettle in a fertile valley of the Connecticut Territory, not far from Fort Hartford. The new settlement is called Wish-Ton-Wish, a name which, the author claims, is the Indian term for whippoorwill.
Yury Yavorsky The Art of Winning. The Startup Guide Yury Yavorsky The Art of Winning. The Startup Guide Новинка

Yury Yavorsky The Art of Winning. The Startup Guide

196 руб.
About the book.This book by the Russian entrepreneur is about setting up your own business and what is the best way to start if you have made up your mind.Multiple tips of the author are illustrated by 25 years of experience and urge the reader to perform gap analysis if you are in the business and contain recommendations on avoiding typical mistakes or misconceptions found in American books, and dispel the myths that armchair business wizards create.
Cooper James Fenimore The Red Rover Cooper James Fenimore The Red Rover Новинка

Cooper James Fenimore The Red Rover

1328 руб.
James Fenimore Cooper was a prolific and popular American writer of the first half of the 19th century. His historical romances of frontier and Indian life in the early American days created a unique form of American literature. The Red Rover presents some of the first serious depictions of characters of African lineage in American literature. The novel follows the activities of the sailor Dick Fid, a free black sailor Scipio Africanus and Royal Navy officer James Wilder as they encounter the famous pirate, "The Red Rover".
Cooper James Fenimore The Chainbearer; or, The Littlepage Manuscripts Cooper James Fenimore The Chainbearer; or, The Littlepage Manuscripts Новинка

Cooper James Fenimore The Chainbearer; or, The Littlepage Manuscripts

876 руб.
James Fenimore Cooper was a prolific and popular American writer of the first half of the 19th century. His historical romances of frontier and Indian life in the early American days created a unique form of American literature. The Chainbearer is the second book in a trilogy starting with Satanstoe and ending with The Redskins. The novel focuses mainly on issues of land ownership and the displacement of American Indians as the United States moves Westward.
Marc Benioff Customer Obsessed. A Whole Company Approach to Delivering Exceptional Customer Experiences Marc Benioff Customer Obsessed. A Whole Company Approach to Delivering Exceptional Customer Experiences Новинка

Marc Benioff Customer Obsessed. A Whole Company Approach to Delivering Exceptional Customer Experiences

1671.82 руб.
Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-changer, but a recent IDC report shows that it accounts for less than three percent of total IT spending; why are so many companies neglecting such an enormous asset? This book provides a high-level overview of how the cloud can give you a competitive advantage. You'll learn how to integrate cloud technology into sound customer experience strategy to achieve unprecedented levels of success. More than just a state-of-the-field assessment, this book offers a set of concrete actions you can take today to leverage cloud computing into technical innovation and better business outcomes at all levels of your organization. You'll examine the many factors that influence the customer experience, and emerge with the insight to fine-tune your approach using the power of the cloud. What kind of advantage is your company leaving on the table? This book guides you through the key drivers of customer success to help you optimize your approach and leverage the future of global technology. Learn the keys to competitive advantage in the digital era Gain insight into each element that affects customer experience Harness the power of the cloud to achieve customer success Follow a prescriptive framework for optimizing customer experience We are in the golden age of IT innovation, but the majority of companies haven't even adopted cloud technology, much less begun to utilize its full business capabilities. Jump into the gap now, and reap the benefits as other struggle to catch up. Customer Obsessed gives you the guidance you need to achieve sustainable success in today's digital world.
Brian Solis X. The Experience When Business Meets Design Brian Solis X. The Experience When Business Meets Design Новинка

Brian Solis X. The Experience When Business Meets Design

1929.02 руб.
Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you re not around? In an always-on world where everyone is connected to information and also one another, customer experience is your brand. And, without defining experiences, brands become victim to whatever people feel and share. In his new book X: The Experience When Business Meets Design bestselling author Brian Solis shares why great products are no longer good enough to win with customers and why creative marketing and delightful customer service too are not enough to succeed. In X, he shares why the future of business is experiential and how to create and cultivate meaningful experiences. This isn’t your ordinary business book. The idea of a book was re-imagined for a digital meets analog world to be a relevant and sensational experience. Its aesthetic was meant to evoke emotion while also giving new perspective and insights to help you win the hearts and minds of your customers. And, the design of this book, along with what fills its pages, was done using the principles shared within. Brian shares more than the importance of experience. You’ll learn how to design a desired, meaningful and uniform experience in every moment of truth in a fun way including: How our own experience gets in the way of designing for people not like us Why empathy and new perspective unlock creativity and innovation The importance of User Experience (UX) in real life and in executive thinking The humanity of Human-Centered Design in all you do The art of Hollywood storytelling from marketing to product design to packaging Apple’s holistic approach to experience architecture The value of different journey and experience mapping approaches The future of business lies in experience architecture and you are the architect. Business, meet design. X
Cooper James Fenimore The Chainbearer; or, The Littlepage Manuscripts Cooper James Fenimore The Chainbearer; or, The Littlepage Manuscripts Новинка

Cooper James Fenimore The Chainbearer; or, The Littlepage Manuscripts

1328 руб.
James Fenimore Cooper was a prolific and popular American writer of the first half of the 19th century. His historical romances of frontier and Indian life in the early American days created a unique form of American literature. The Chainbearer is the second book in a trilogy starting with "Satanstoe" and ending with "The Redskins". The novel focuses mainly on issues of land ownership and the displacement of American Indians as the United States moves Westward.
Morrison Toni Race Morrison Toni Race Новинка

Morrison Toni Race

510 руб.
An exploration of race from one of the twentieth century's primary chroniclers of the African American experience. Is who we are really only skin deep? In this searing, remonstrative book, Toni Morrison unravels race through the stories of those debased and dehumanised because of it. A young black girl longing for the blue eyes of white baby dolls spirals into inferiority and confusion. A friendship falls apart over a disputed memory. An ex-slave is haunted by a lonely, rebukeful ghost, bent on bringing their past home. Strange and unexpected, yet always stirring, Morrison's writing on race sinks us deep into the heart and mind of our troubled humanity. Includes selections from the books Song of Solomon, The Bluest Eye, Beloved by Toni Morrison
Amy Hatvany Outside the Lines Amy Hatvany Outside the Lines Новинка

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Praise for Filipino American Psychology: A Handbook of Theory, Research, and Clinical Practice «Filipino American Psychology: A Handbook of Theory, Research, and Clinical Practice is destined to make a major contribution to the field of Asian American psychology and to the larger field of multicultural psychology.» —From the Foreword by Derald Wing Sue, PhD Professor of Psychology and Education, Teachers College, Columbia University «Dr. Nadal has done a superb job of locating the experiences of Filipino Americans within the larger scholarship on ethnic minority psychology, while also highlighting the complexity, richness, and uniqueness of their psychological experiences. This book should be a part of everyone's library.» —E.J.R. David, PhD Assistant Professor, Department of Psychology, University of Alaska Anchorage «Ranging from historical contexts to present-day case studies, theoretical models to empirical findings, self-reflection activities to online and media resources, Filipino American Psychology will engage, stimulate, and challenge both novices and experts. Without question, Dr. Nadal's book is a foundational text and a one-stop resource for both the Filipino American community and the community of mental health professionals.» —Alvin N. Alvarez, PhD Professor, San Francisco State University A landmark volume exploring contemporary issues affecting Filipino Americans, as well as the most successful mental health strategies for working with Filipino American clients Addressing the mental health needs of the Filipino American population—an often invisible, misunderstood, and forgotten group—Filipino American Psychology provides counselors and other mental health practitioners with the knowledge, awareness, and skills they can use to become effective and culturally competent when working with their Filipino American clients. Filipino American Psychology begins by looking at the unique cultural, social, political, economic, and mental health needs of Filipino Americans. Noted expert—and Filipino American—Kevin Nadal builds on a foundational understanding of the unique role and experience of Filipino Americans, offering strategies for more effective clinical work with Filipino Americans in a variety of settings. A must-read for mental health professionals as well as educators and students in the mental health field, Filipino American Psychology is an insightful look at the Filipino American community and the nuances of the Filipino American psyche.
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