witnessing words memorializing migrant experience in balafres



Key Words for Fluency: Upper Intermediate Key Words for Fluency: Upper Intermediate Новинка

Key Words for Fluency: Upper Intermediate

Key Words for Fluency Intermediate provides practice in learning collocations of some of the most useful words in English. It emphasizes common words that occur in many different contexts and identifies over 150 nouns essential for fluency.
Key Words for Fluency: Intermediate Key Words for Fluency: Intermediate Новинка

Key Words for Fluency: Intermediate

"Key Words for Fluency" concentrates on those words which students need to communicate in English. It emphasises those very common words which occur in lots of different contexts and identifies around 150 nouns which are essential for fluency. Each unit deals with one word and on average covers 20 of its most important collocations, teaching over 3,000 lexical items. Collocation is the way words combine with other words in predictable ways. Knowing strong and frequent collocations is essential for fluency. Формат: 19 см x 24,5 см.
My Little Island: Big Book My Little Island: Big Book Новинка

My Little Island: Big Book

The "My Little Island" book engages children in a hands-on shared reading experience. The large, over-sized pages allow children to easily point to words and pictures.
Key Words for Fluency: Pre-Intermediate Key Words for Fluency: Pre-Intermediate Новинка

Key Words for Fluency: Pre-Intermediate

Key Words for Fluency Pre-Intermediate concentrates on those words which students need to communicate in English. It emphasises those very common words which occur in lots of different contexts and identifies around 150 nouns which are essential for fluency. Each unit deals with one word and on average covers 20 of its most important collocations, teaching over 3,000 lexical items. Collocation is the way words combine with other words in predictable ways. Knowing strong and frequent collocations is essential for fluency. Vocabulary teaching integrated with grammar. Common expressions. All words taught in context. Notes on each word. Full answer key. For class and for self-study. Invaluable for examination preparation: Cambridge FCE, CAE, Proficiency and IELTS. Studying Key Words will seriously improve your vocabulary! Формат: 19 см х 24,5 см.
First English Words: Teacher's Book First English Words: Teacher's Book Новинка

First English Words: Teacher's Book

An essential guide for teachers using First English Words in the classroom. With lesson plans, photocopiable resources and helpful advice, this Teacher's Book contains all the support you need for using the award-winning picture dictionary First English Words with your young learners. Discover the range of activities that are possible with First English Words and develop a love for learning English amongst children in the classroom. * Sample lesson plans based around the themes and vocabulary of First English Words * Techniques that can be applied to every theme in order to build your own lesson plans * Photocopiable resources to support the lesson plans * Ideas for activities and games Also available: First English Words, First English Words Activity Book 1, First English Words Activity Book 2, First English Words Activity Pack.
Key Words: 2c I like to write Key Words: 2c I like to write Новинка

Key Words: 2c I like to write

Key Words with Peter and Jane uses the most frequently met words in the English language as a starting point for learning to read successfully and confidently. The Key Words reading scheme is scientifically researched and world renowned.Book 2c follows Pe
Collins German Dictionary Collins German Dictionary Новинка

Collins German Dictionary

This book includes all the latest words as well as an easy-to-read color layout, special treatment of “key words," notes about life in German-speaking countries, and warnings on common errors and false friends. The “German in Focus” supplement helps you to develop your confidence in the language, with a section on common translation difficulties. There is also information on how to use German in email or when making a phone call. 40,000 words and phrases, 60,000 translations.
Rauf Kuliyev Let It Be So. A Book About Unconscious Human Behavior Rauf Kuliyev Let It Be So. A Book About Unconscious Human Behavior Новинка

Rauf Kuliyev Let It Be So. A Book About Unconscious Human Behavior

After becoming more conscious, I started to recognize all egoic behavior patterns in myself and others. Trying to speak about enlightenment and consciousness with my family I realized that it was futile. In most cases, to talk to people about spirituality are useless because words don’t work in this case. And yet I think we should be sharing our spiritual experience with others, and so I decided to write this book.
Brian Solis X. The Experience When Business Meets Design Brian Solis X. The Experience When Business Meets Design Новинка

Brian Solis X. The Experience When Business Meets Design

Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you re not around? In an always-on world where everyone is connected to information and also one another, customer experience is your brand. And, without defining experiences, brands become victim to whatever people feel and share. In his new book X: The Experience When Business Meets Design bestselling author Brian Solis shares why great products are no longer good enough to win with customers and why creative marketing and delightful customer service too are not enough to succeed. In X, he shares why the future of business is experiential and how to create and cultivate meaningful experiences. This isn’t your ordinary business book. The idea of a book was re-imagined for a digital meets analog world to be a relevant and sensational experience. Its aesthetic was meant to evoke emotion while also giving new perspective and insights to help you win the hearts and minds of your customers. And, the design of this book, along with what fills its pages, was done using the principles shared within. Brian shares more than the importance of experience. You’ll learn how to design a desired, meaningful and uniform experience in every moment of truth in a fun way including: How our own experience gets in the way of designing for people not like us Why empathy and new perspective unlock creativity and innovation The importance of User Experience (UX) in real life and in executive thinking The humanity of Human-Centered Design in all you do The art of Hollywood storytelling from marketing to product design to packaging Apple’s holistic approach to experience architecture The value of different journey and experience mapping approaches The future of business lies in experience architecture and you are the architect. Business, meet design. X
Collins Cobuild Key Words for Chemical Engineering (+ CD) Collins Cobuild Key Words for Chemical Engineering (+ CD) Новинка

Collins Cobuild Key Words for Chemical Engineering (+ CD)

Collins COBUILD Key Words for Chemical Engineering is a brand-new vocabulary book aimed at anyone who wants to study or work in the field of chemical engineering. The title contains the 500 most important words and phrases you will need to succeed and includes practice material to make sure you really learn them. This title has been specially created for foreign learners of English who want to improve their career prospects in chemical engineering by learning English. The title covers the most common words found in this area, and will give learners a solid grounding in the key words and phrases that they will need as they start their studies or career in chemical engineering. Collins COBUILD Key Words for Chemical Engineering is unique in that the vocabulary items are organized alphabetically, in a dictionary style, and words are clearly labelled according to topic. Vocabulary-building features, synonyms, and collocations help learners to enrich their vocabulary and increase their accuracy and fluency. Vocabulary items are explained using simple language and are presented in a clear and easy-to-use format. Example sentences for every entry show how the word is really used in English and have been taken from subject-specific corpora from the 4.5-billion-word Collins Corpus. To help users consolidate what they have learnt, the title also contains a thematic word list section, organized according to topic. There is a self-study section which includes practice material, which will ensure that users really learn these fundamental words and phrases. The title also includes an audio CD, which contains audio of all 500 headwords and example sentences. Communication for work and study is crucial, so this additional help with pronunciation will help to build the learner's confidence when speaking English.
Collins COBUILD Key Words for Finance Collins COBUILD Key Words for Finance Новинка

Collins COBUILD Key Words for Finance

Collins COBUILD Key Words for Finance is a brand-new vocabulary book aimed at anyone who wants to study or work in the finance industry. The title contains the 500 most important words and phrases you will need to succeed and includes practice material to make sure you really learn them. This title has been specially created for foreign learners of English who want to improve their career prospects in finance by learning English. The title covers the most common words found in this area, and will give learners a solid grounding in the key words and phrases that they will need as they start their studies or career in the finance industry. Collins COBUILD Key Words for Finance is unique in that the vocabulary items are organized alphabetically, in a dictionary style, and words are clearly labelled according to topic. Vocabulary-building features, synonyms, and collocations help learners to enrich their vocabulary and increase their accuracy and fluency. Vocabulary items are explained using simple language and are presented in a clear and easy-to-use format. Example sentences for every entry show how the word is really used in English and have been taken from subject-specific corpora from the 4.5-billion-word Collins Corpus. To help users consolidate what they have learnt, the title also contains a thematic word list section, organized according to topic. There is a self-study section which includes practice material, which will ensure that users really learn these fundamental words and phrases. The title also includes an audio CD, which contains audio of all 500 headwords and example sentences. Communication for work and study is crucial, so this additional help with pronunciation will help to build the learner’s confidence when speaking English.
Stuart Allan Citizen Witnessing. Revisioning Journalism in Times of Crisis Stuart Allan Citizen Witnessing. Revisioning Journalism in Times of Crisis Новинка

Stuart Allan Citizen Witnessing. Revisioning Journalism in Times of Crisis

What role can the ordinary citizen perform in news reporting? This question goes to the heart of current debates about citizen journalism, one of the most challenging issues confronting the news media today. In this timely and provocative book, Stuart Allan introduces the key concept of ‘citizen witnessing’ in order to rethink familiar assumptions underlying traditional distinctions between the ‘amateur’ and the ‘professional’ journalist. Particular attention is focused on the spontaneous actions of ordinary people – caught-up in crisis events transpiring around them – who feel compelled to participate in the making of news. In bearing witness to what they see, they engage in unique forms of journalistic activity, generating firsthand reportage – eyewitness accounts, video footage, digital photographs, Tweets, blog posts – frequently making a vital contribution to news coverage. Drawing on a wide range of examples to illustrate his argument, Allan considers citizen witnessing as a public service, showing how it can help to reinvigorate journalism’s responsibilities within democratic cultures. This book is required reading for all students of journalism, digital media and society.
Laura Fredricks Winning Words for Raising Money Laura Fredricks Winning Words for Raising Money Новинка

Laura Fredricks Winning Words for Raising Money

Many people hesitate to ask for money because they are searching for the perfect words to use. From Laura Fredricks (the author of bestselling book The ASK) comes Winning Words for Raising Money, a new resource for anyone who is tasked with the nerve-wracking job of asking for money for themselves, their nonprofit or business. Winning Words focuses like a laser on the one crucial element that can make or break a carefully planned approach – finding the right words and saying them at the right time. Winning Words will help you feel positive, charged up, enthusiastic, and empowered to find your individual asking words and know the right time to deliver them. As Fredricks explains, finding the right words takes concentration, presence, and focus because you have to take into consideration the words you are comfortable with as well as the words that will resonate with the person or people you are engaging. Rather than offering a cookie-cutter method, this piece is designed to help you tailor a persuasive approach that will get results. Winning Words is filled with more than 60 winning phrases from which to choose and 10 exercises that can help you define your individual style. Once you complete the exercises you will have your own hand-tailored asking play book that can be put into action immediately. Winning Words’ five-step process includes everything you need to know in order to let the words and your own personality lead you to fundraising success. Sprinkled throughout are illustrative examples that clearly show how to put money in your hands if you follow and apply each of the five steps. About the Jossey-Bass Short Format Series Written by thought leaders and experts in their fields, pieces in the Jossey-Bass Short Format Series provide busy, on-the-go professionals, managers and leaders around the world with must-have, just-in-time information in a concise and actionable format.
Bruce Loeffler The Experience. The 5 Principles of Disney Service and Relationship Excellence Bruce Loeffler The Experience. The 5 Principles of Disney Service and Relationship Excellence Новинка

Bruce Loeffler The Experience. The 5 Principles of Disney Service and Relationship Excellence

Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience ­– the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles – Impression, Connection, Attitude, Response, and Exceptionals – give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of Experience you are currently offering. You can then determine exactly what the «customer experience» should be for your company, and the changes required to make it happen. The Walt Disney Company is the most recognized name in the world for customer service. The «Disney Experience» draws customers from all around the world,. This book describes what it takes to achieve that level of Experience, and how any organization can do it with the right strategy and attention to detail. When the Experience is enhanced, the opportunity arises to convert customers to ambassadors who will share their Experience with others. Find «the experience» and what it means to the Organization Learn the five levels of experience, and why most companies fail at it Identify service problems that face every company in the marketplace Utilize the Experience Quotient and apply the I. C.A.R.E. principles Learn how to convert customers to ambassadors who share their story with others Customers are the lifeblood of business. A great product offering isn't enough in today's marketplace, where everyone's looking for an "experience.” Imagine the kind of value a Disney-level customer experience could bring to your organization. The Experience is a guide to getting there, from an insider's perspective.
Spelling Today: Ages 8-9 Spelling Today: Ages 8-9 Новинка

Spelling Today: Ages 8-9

This workbook features practice of words and spelling, according to the rules recommended in the National Literacy Strategy for children aged 8-9. -Provides more than 350 words to learn and practice. - Uses the popular 'Look, cover, write, check' approach . - Introduces common spelling patterns. - Encourages children to look closely at words.
The Godfather Family Album The Godfather Family Album Новинка

The Godfather Family Album

As special photographer on the sets and locations of Francis Ford Coppola's The Godfather trilogy, Steve Schapiro had the remarkable experience of witnessing legendary actors giving some of their most memorable performances. Schapiro immortalized Marlon Brando, Al Pacino, Robert De Niro, James Caan, Robert Duvall, and Diane Keaton in photos that have since become iconic images, instantly recognizable and endlessly imitated. Gathered together in this book are Schapiro's finest photographs from all three Godfather films, lovingly reproduced from the original negatives. With contextual essays and interviews covering the trilogy in its entirety, this book contains over 400 color and black & white images. Schapiro's images take us behind the scenes of this epic and inimitable cinematic saga, revealing the director's working process, capturing the moods and personalities involved, and providing insight into the making of movie history.
Essential Words for the TOEFL Essential Words for the TOEFL Новинка

Essential Words for the TOEFL

This revised book is specifically designed for ESL students preparing to take the TOEFL and features updated vocabulary that is seen most often on the exam. It includes:- Phrases and "purpose" words (for example, define, discuss, claim, etc.) that are used in the speaking and writing sections of the test- New words and phrases, since you are often asked to explain the meaning of a phrase- Lists of vocabulary words with definitions, sample sentences, and practice exercises for 500 need-to-know words- Detailed advice to help students expand their English language vocabulary, and moreStudents can test their mastery of TOEFL vocabulary by taking the included practice test with answer key, which is designed to help students evaluate their progress, and increase confidence in their vocabulary skills.
Phyllis Tickle The Words of Jesus. A Gospel of the Sayings of Our Lord with Reflections by Phyllis Tickle Phyllis Tickle The Words of Jesus. A Gospel of the Sayings of Our Lord with Reflections by Phyllis Tickle Новинка

Phyllis Tickle The Words of Jesus. A Gospel of the Sayings of Our Lord with Reflections by Phyllis Tickle

What if you could encounter the words of Jesus on their own, lifted up from the surrounding narratives and presented in their full power and mystery? That’s the question Phyllis Tickle—one of America’s most beloved writers on Christian spirituality—asked when she set out to write what she calls a “Sayings gospel.” In The Words of Jesus Tickle has compiled and arranged all the sayings of Jesus from the first four books of the New Testament and the first chapter of the Book of Acts in a way that creates an entirely new kind of encounter with the texts. And she has accompanied those sayings with her own personal reflections and commentaries not just on the words themselves but on the One who spoke them.
The Heinle Picture Dictionary for Children (+ CD-ROM) The Heinle Picture Dictionary for Children (+ CD-ROM) Новинка

The Heinle Picture Dictionary for Children (+ CD-ROM)

The Heinle Picture Dictionary for Children is the only children's dictionary that presents vocabulary within the thematic readings and offers opportunities for multi-level practise of every word introduced to help develop English language skills. 1,100 words are taught contextually through colourful illustrations and photographs, readings, and activities in eight thematic units. Students encounter words in context through "Rhyme Time" and "Fun Facts" readings. "Playing with Words" offers fun activities in which students increase their semantic understanding and develop their language skills. The Heinle Picture Dictionary for Children Interactive CD-ROM includes: Fully searchable visual dictionary; Audio support for all vocabulary words and readings; Voice recording functionality.
Teaching Chunks of Languages Teaching Chunks of Languages Новинка

Teaching Chunks of Languages

Teaching Chunks of Language is an original new resource book for teachers of EFL/ESL students at intermediate-advanced level. It shows how to help students work out the origins and reasoning behind the choice of words that occur apparently at random in so many chunks of language in English. This not only helps the students remember them but also work out the most likely choice of words in semi-familiar chunks. So students can make real progress in this traditionally challenging area of language - highly satisfactory for them, and for you as their teacher.
Oxford Essential Dictionary Oxford Essential Dictionary Новинка

Oxford Essential Dictionary

Oxford Essential Dictionary gives all the essential help and information elementary and pre-intermediate learners need. Updated with 200 NEW words, Oxford Essential Dictionary includes over 24000 words, phrases, and meanings. 2000 of the most important words in English are marked as keywords, so students know which words to learn first. Notes give extra help with grammar, pronunciation, and spelling. The CD-ROM includes the full dictionary, Picture Dictionary, exam preparation (KET) exercises, language games, a Speaking Dictionary, and NEW Guide, an interactive tutorial to help students explore dictionary entries.
Hawley Katherine The Admissible Contents of Experience Hawley Katherine The Admissible Contents of Experience Новинка

Hawley Katherine The Admissible Contents of Experience

Which objects and properties are represented in perceptual experience, and how are we able to determine this? The papers in this collection address these questions together with other fundamental questions about the nature of perceptual content. The book draws together papers by leading international philosophers of mind, including Alex Byrne (MIT), Alva Noë (University of California, Berkeley), Tim Bayne (St Catherine’s College, Oxford), Michael Tye (University of Texas, Austin), Richard Price (All Souls College, Oxford) and Susanna Siegel (Harvard University) Essays address the central questions surrounding the content of perceptual experience Investigates how are we able to determine the admissible contents of experience Published in association with the journal Philosophical Quarterly
Barton Biggs Diary of a Hedgehog. Biggs' Final Words on the Markets Barton Biggs Diary of a Hedgehog. Biggs' Final Words on the Markets Новинка

Barton Biggs Diary of a Hedgehog. Biggs' Final Words on the Markets

Barton Biggs was a Wall Street legend, trusted by investors around the globe. Now, in his last book, Biggs offers savvy insights into the innermost workings of the markets—today and for the years to come. Packed with keen insights, global experiences, and opinionated stances on investing, Diary of a Hedgehog: Biggs’ Final Words on the Markets explores the ongoing downward economic spiral and where it's headed, to help readers keep their money safe and secure. Offering a unique look at the current state of the markets, why they continue to be depressed, and where we can go from here, Diary of a Hedgehog: Biggs’ Final Words on the Markets is the ultimate guide to how investors—and the general public—should be handling their finances. The last book from investment legend Barton Biggs Offers investors and business readers of all levels of experience new insights into the current economic crisis Presents news ideas for readers looking to make the most of their money in the face of ongoing market turbulence Insightful and creative, Diary of a Hedgehog: Biggs’ Final Words on the Markets is the ultimate resource for anyone who wants to understand what's up with the market, where it's headed, and how to respond.
The African Experience: An Introduction The African Experience: An Introduction Новинка

The African Experience: An Introduction

The African Experience is the only interdisciplinary survey to examine this region of the world from geographic, linguistic, social, historical, and political perspectives. Drawing on research from all of the social sciences, this text captures Africa in its complex totality. The African Experience helps students develop a comprehensive and critical understanding of Africa, one that allows them to grasp the region’s internal dynamics and its evolving place in the world.
The Thief of Time The Thief of Time Новинка

The Thief of Time

Matthieu Zela has lived his life well. In fact, he's lived several lives well. Because Matthew Zela's life is characterised by one amazing fact: his body stopped ageing before the end of the eighteenth century. Starting in 1758, a young Matthieu flees Paris after witnessing his mother's brutal murder. His only companions are his younger brother Tomas and one true love, Dominique Sauvet. The story of his life takes us from the French Revolution to 1920s Hollywood, from the Great Exhibition to the Wall Street Crash, and by the end of the twentieth century, Matthieu has been an engineer, a rogue, a movie mogul, a soldier, a financier, a lover to many, a cable TV executive and much more besides. Brilliantly weaving history and personal experience, this is a dazzling story of love, murder, missed chances, treachery - and redemption.
Julian Edge From Experience to Knowledge in ELT Julian Edge From Experience to Knowledge in ELT Новинка

Julian Edge From Experience to Knowledge in ELT

Strategies and ideas to help you develop your personal teaching style. A guide to help teachers of English to develop teaching skills through drawing on practical classroom experience.
Bernd Schmitt H. Customer Experience Management. A Revolutionary Approach to Connecting with Your Customers Bernd Schmitt H. Customer Experience Management. A Revolutionary Approach to Connecting with Your Customers Новинка

Bernd Schmitt H. Customer Experience Management. A Revolutionary Approach to Connecting with Your Customers

In Customer Experience Management, renowned consultant and marketing thinker Bernd Schmitt follows up on his groundbreaking book Experiential Marketing by introducing a new and visionary approach to marketing called customer experience management (CEM). In this book, Schmitt demonstrates how to put his CEM framework to work in any organization to spur growth, increase revenues, and transform the image of your company and its brands. From retail buying to telephone orders, from marketing communications to online shopping, every customer touch-point offers companies an opportunity to maximize the customer experience and establish a bond that will never be broken. Customer Experience Management introduces the five-step CEM process, a comprehensive tool for connecting with customers at every touch-point. This revolutionary marketing guide provides cases of successful CEM implementations in a wide variety of consumer and B2B industries, including pharmaceuticals, electronics, beauty and cosmetics, telecommunications, beverages, financial services, and even the nonprofit sector. A must-read for senior executives, marketing managers, and anyone who wants to drive growth, increase income, and spur organizational change, Customer Experience Management demonstrates the power of collecting truly relevant customer information, developing and implementing winning strategies, and measuring their results.
Tricky Words to Spell Tricky Words to Spell Новинка

Tricky Words to Spell

This handy pocket-sized guide provides plenty of hints and tips that will enable children to learn to spell even the most difficult words. By grouping words together, learning helpful phrases that will aid memory, visualising words, and making spelling fun, children will soon be able to master even the trickiest words.
Longman Essential Activator (+ CD-ROM) Longman Essential Activator (+ CD-ROM) Новинка

Longman Essential Activator (+ CD-ROM)

The Longman Essential Activator isn't just useful - it's invaluable, handy, and versatile. From basic words like useful, learn thousands more to expand and vary your vocabulary. Clear definitions and plenty of natural examples help you choose the right word, every time. Write essays that impress. - Learn new words by topic with Word Banks in the colour section. - Check your own writing against model essays on common topics - from Environment to Technology. - Learn how to structure your essays correctly, using the Writing Tips. Longman Writing Coach on CD-ROM. - Extensive guided writing practice with model essays and feedback. - Interactive Grammar and Communication guides help you choose words, phrases, and grammar. - Free complete Longman Active Study Dictionary on the CD-ROM - 45,000 words and phrases give you all the words you need.
Кречетова А.А. There are a lot of Anglicisms in the Russian language, but what the English language borrowed from other cultures and languages Кречетова А.А. There are a lot of Anglicisms in the Russian language, but what the English language borrowed from other cultures and languages Новинка

Кречетова А.А. There are a lot of Anglicisms in the Russian language, but what the English language borrowed from other cultures and languages

This book examines the main reasons, methods, sources and stages of borrowing the English vocabulary into Russian in different historical periods, signs of borrowed words and so-called slang are singled out, and various spheres of using Anglicisms and their perception by the Russian-speaking population are covered.The problem faced by many students especially adults is why there are so many words in English which don`t lend themselves to reading rules. It's all about their origin, namely, borrowing from other languages. In this book the English language itself is studied in details, from which cultures and languages (Celtic, Latin, French, Scandinavian, Greek, German, Dutch, Italian, Spanish, Portuguese, Arabic, Persian, Russian languages) words were borrowed in different time, their classification is carried out by the degree of assimilation and by source of borrowing, the main methods of borrowing the words are singled out.
Professional English in Use Engineering With Answers: Technical English for Professionals Professional English in Use Engineering With Answers: Technical English for Professionals Новинка

Professional English in Use Engineering With Answers: Technical English for Professionals

Professional English in Use Engineering presents and practises over 1000 words and phrases to help you function in English in your everyday working life. Using the highly successful format of presentation on the left hand page and practice on the right hand page, Professional English in Use Engineering presents essential vocabulary in context to help you use the words more easily. Easy to use, attractively designed in four colours throughout and and fully comprehensive, this book will be invaluable for anyone needing to use English for their professional lives. It is suitable for one-to-one classroom use and self-study.
Куртка утепленная High Experience High Experience MP002XW13QJK Куртка утепленная High Experience High Experience MP002XW13QJK Новинка

Куртка утепленная High Experience High Experience MP002XW13QJK

Куртка утепленная High Experience. Цвет: черный. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Куртка утепленная High Experience High Experience MP002XW13QK1 Куртка утепленная High Experience High Experience MP002XW13QK1 Новинка

Куртка утепленная High Experience High Experience MP002XW13QK1

Куртка утепленная High Experience. Цвет: серый. Сезон: Весна-лето 2018. С бесплатной доставкой и примеркой на Lamoda.
Перчатки горнолыжные High Experience High Experience MP002XW1GN6Z Перчатки горнолыжные High Experience High Experience MP002XW1GN6Z Новинка

Перчатки горнолыжные High Experience High Experience MP002XW1GN6Z

Перчатки горнолыжные High Experience. Цвет: бирюзовый. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Брюки горнолыжные High Experience High Experience MP002XM23VH2 Брюки горнолыжные High Experience High Experience MP002XM23VH2 Новинка

Брюки горнолыжные High Experience High Experience MP002XM23VH2

Брюки горнолыжные High Experience. Цвет: черный. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Брюки High Experience High Experience MP002XW1GN64 Брюки High Experience High Experience MP002XW1GN64 Новинка

Брюки High Experience High Experience MP002XW1GN64

Брюки High Experience. Цвет: черный. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Брюки горнолыжные High Experience High Experience MP002XW1GN5Y Брюки горнолыжные High Experience High Experience MP002XW1GN5Y Новинка

Брюки горнолыжные High Experience High Experience MP002XW1GN5Y

Брюки горнолыжные High Experience. Цвет: серый. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Куртка горнолыжная High Experience High Experience MP002XM23VGX Куртка горнолыжная High Experience High Experience MP002XM23VGX Новинка

Куртка горнолыжная High Experience High Experience MP002XM23VGX

Куртка горнолыжная High Experience. Цвет: синий. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Куртка горнолыжная High Experience High Experience MP002XM23VGT Куртка горнолыжная High Experience High Experience MP002XM23VGT Новинка

Куртка горнолыжная High Experience High Experience MP002XM23VGT

Куртка горнолыжная High Experience. Цвет: серый. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Куртка горнолыжная High Experience High Experience MP002XW1GN5L Куртка горнолыжная High Experience High Experience MP002XW1GN5L Новинка

Куртка горнолыжная High Experience High Experience MP002XW1GN5L

Куртка горнолыжная High Experience. Цвет: зеленый. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Куртка горнолыжная High Experience High Experience MP002XW1GN5T Куртка горнолыжная High Experience High Experience MP002XW1GN5T Новинка

Куртка горнолыжная High Experience High Experience MP002XW1GN5T

Куртка горнолыжная High Experience. Цвет: розовый. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Куртка горнолыжная High Experience High Experience MP002XM23VGS Куртка горнолыжная High Experience High Experience MP002XM23VGS Новинка

Куртка горнолыжная High Experience High Experience MP002XM23VGS

Куртка горнолыжная High Experience. Цвет: красный. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Брюки горнолыжные High Experience High Experience MP002XW1GN62 Брюки горнолыжные High Experience High Experience MP002XW1GN62 Новинка

Брюки горнолыжные High Experience High Experience MP002XW1GN62

Брюки горнолыжные High Experience. Цвет: желтый. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Сборник статей Ethnic Conflicts in the Baltic States in Post-soviet Period Сборник статей Ethnic Conflicts in the Baltic States in Post-soviet Period Новинка

Сборник статей Ethnic Conflicts in the Baltic States in Post-soviet Period

This collection of articles concerns the consideration of the causes, forms of existence and mechanisms of realisation of ethnic conflicts in Latvia, Lithuania and Estonia in 1991–2013 The articles presented by the authors are an attempt to understand the experience of the struggle of ethnic minorities in the countries in question against the ethnic discrimination regimes.
Куртка High Experience High Experience MP002XW13QJM Куртка High Experience High Experience MP002XW13QJM Новинка

Куртка High Experience High Experience MP002XW13QJM

Куртка High Experience. Цвет: серый. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Жилет утепленный High Experience High Experience MP002XW13QJT Жилет утепленный High Experience High Experience MP002XW13QJT Новинка

Жилет утепленный High Experience High Experience MP002XW13QJT

Жилет утепленный High Experience. Цвет: оранжевый. Сезон: Весна-лето 2018. С бесплатной доставкой и примеркой на Lamoda.
Перчатки горнолыжные High Experience High Experience MP002XW1GN6U Перчатки горнолыжные High Experience High Experience MP002XW1GN6U Новинка

Перчатки горнолыжные High Experience High Experience MP002XW1GN6U

Перчатки горнолыжные High Experience. Цвет: серый. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Перчатки High Experience High Experience MP002XW1GN6T Перчатки High Experience High Experience MP002XW1GN6T Новинка

Перчатки High Experience High Experience MP002XW1GN6T

Перчатки High Experience. Цвет: фиолетовый. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Куртка горнолыжная High Experience High Experience MP002XM23VGW Куртка горнолыжная High Experience High Experience MP002XM23VGW Новинка

Куртка горнолыжная High Experience High Experience MP002XM23VGW

Куртка горнолыжная High Experience. Цвет: синий. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Куртка горнолыжная High Experience High Experience MP002XM23VGR Куртка горнолыжная High Experience High Experience MP002XM23VGR Новинка

Куртка горнолыжная High Experience High Experience MP002XM23VGR

Куртка горнолыжная High Experience. Цвет: синий. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.
Куртка горнолыжная High Experience High Experience MP002XM23VGN Куртка горнолыжная High Experience High Experience MP002XM23VGN Новинка

Куртка горнолыжная High Experience High Experience MP002XM23VGN

Куртка горнолыжная High Experience. Цвет: серый. Сезон: Осень-зима 2018/2019. С бесплатной доставкой и примеркой на Lamoda.

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Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience ­– the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show you how to bring that same level of care and value to your own organization. Based on the I. C.A.R.E. model, the five principles – Impression, Connection, Attitude, Response, and Exceptionals – give you a solid framework upon which to raise the level of your customer experience. You will learn how to identify your customer service issues and what level of Experience you are currently offering. You can then determine exactly what the «customer experience» should be for your company, and the changes required to make it happen. The Walt Disney Company is the most recognized name in the world for customer service. The «Disney Experience» draws customers from all around the world,. This book describes what it takes to achieve that level of Experience, and how any organization can do it with the right strategy and attention to detail. When the Experience is enhanced, the opportunity arises to convert customers to ambassadors who will share their Experience with others. Find «the experience» and what it means to the Organization Learn the five levels of experience, and why most companies fail at it Identify service problems that face every company in the marketplace Utilize the Experience Quotient and apply the I. C.A.R.E. principles Learn how to convert customers to ambassadors who share their story with others Customers are the lifeblood of business. A great product offering isn't enough in today's marketplace, where everyone's looking for an "experience.” Imagine the kind of value a Disney-level customer experience could bring to your organization. The Experience is a guide to getting there, from an insider's perspective.
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